Mercedes-Benz of El Dorado Hills - Service Center

Yes and no Follow up on issues was fairly good at the beginning but has steadily declined. Brought my car in for yearly service/8,000 miles check-up. Also, to r Follow up on issues was fairly good at the beginning but has steadily declined. Brought my car in for yearly service/8,000 miles check-up. Also, to replace windshield which had something on it since initial purchase. When I returned to pick the car up-service department was closed. As I was leaving, I noticed dash board had something like glue on it and black stuff on my driver door and along the window interior. I pointed it out to Nick in sales and he took pictures. Sent them to Adam. Left. Never heard back from anyone. About a week later I stopped by to follow up. Spoke with Adam. Received an apology. Attempt was made to remove stuff. Couldn't so he said he would get back to me to set up time to bring the car in again for repair. To date- no word. I'm anything but a demanding customer. Just would like follow up and resolution on matters. More

Fantastic experience every single time! I love bringing my car for service with these guys. They treat me like gold and really always try to make it affordable too. Would never drive anythin I love bringing my car for service with these guys. They treat me like gold and really always try to make it affordable too. Would never drive anything but a Mercedes and will always have service done here! More

Service I can trust Gayton has my best interest. I feel respected even being a woman and I have an older model car. I know the work will be done right I can trust Gayton has my best interest. I feel respected even being a woman and I have an older model car. I know the work will be done right More

Always friendly and nice. Makes my stay and experience go as well and smooth as possible. Listens to my concerns and does a good job accommodating my busy schedule. Makes my stay and experience go as well and smooth as possible. Listens to my concerns and does a good job accommodating my busy schedule. More

Service front end Work completed as diagnosed. Daniel explained the process and work was completed in a reasonable amount of time. A loaner we supplied while my car w Work completed as diagnosed. Daniel explained the process and work was completed in a reasonable amount of time. A loaner we supplied while my car was being fixed. More

Service person (Gayton) was amazing like always. Service was good. The loaner car I got had no gas and the light was on. This is the third time it has happened to me. Getting was NOT the person who g Service was good. The loaner car I got had no gas and the light was on. This is the third time it has happened to me. Getting was NOT the person who gave me this loaner car. I was just Very disappointed More

Great Customer Service Gayton has that care of us three times in one month between our two car. He make sure that the insurance company clearly understood their obligations Gayton has that care of us three times in one month between our two car. He make sure that the insurance company clearly understood their obligations the repair the car to MBZ standard. Gayton, Thanks for the great service you have given us since, we have moved up here recently. More

Excellent Don was very friendly and all aspects of our visit were excellent. He explained all the details of what was going to be done. Our car was available Don was very friendly and all aspects of our visit were excellent. He explained all the details of what was going to be done. Our car was available when it was promised. More

Don was his usual excellent with our recent E320 It's an old car, but MB EDH has helped us keep it running reliably for a decade. Don is always on top of things and keeps us aware of status! It's an old car, but MB EDH has helped us keep it running reliably for a decade. Don is always on top of things and keeps us aware of status! More

Not service but Sales Manager The issue is not with Adam, the "service dept" since we only had to get the second key and the tires rotated. Adam had to refer us to the Sales Manag The issue is not with Adam, the "service dept" since we only had to get the second key and the tires rotated. Adam had to refer us to the Sales Manager. The issue was Dimi, the Sales Manager's attitude when we notified him that the passenger seat had a problem & we asked it be fixed but he offered to patch it. There was no other solution offered nor did he want to do anything except what he offered. His whole approach was confrontational,& threatening. We do not need to be treated in such a manner. He actually tried to intimate. When we said we will contact corporate to see if they can help resolve it, sarcastic reply was "You will just get referred by to me" A very bad experience. Fortunately we contacted someone else who helped resolved the issue. No thanks to him. So we will see how that works out before commenting on the future. More