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Mercedes-Benz of El Dorado Hills - Service Center

El Dorado Hills, CA

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1,798 Reviews

1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center

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February 02, 2016

This Dealership show be the model for customer service !! Both sales and service are excellent. I have owned many luxury brands but none can match the service with Mercedes Eldorado Hills , Service continues More

by lskpi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Feb 04, 2016 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the nice review. It is our intention to provide our customers with the very best service possible and I'm glad to hear Gayton and Mike have provided that. Lisa Brown lbrown@vonhousen.com

January 31, 2016

Outstanding ...thank you Gayton. Patrick And Bobbie All of them always demonstrate superior customer service. Thank you for making this negative task a positive experience. God bless you ???????????? More

by CALNDEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobbie and Patrick , Pat Upright, Gayton DeRosa
Feb 04, 2016 -

Mercedes-Benz of El Dorado Hills responded

Our entire team at Mercedes Benz of El Dorado hills is dedicated to giving our customers truly exceptional service. Thank you for the review. Lisa Brown lbrown@vonhousen.com

January 31, 2016

Always a pleasure. Service writer is very knowledgeable about the car and the mechanics keep the vehicle running like new. Never any issues or problems. Great experien More

by Benzo70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Feb 04, 2016 -

Mercedes-Benz of El Dorado Hills responded

We appreciate the 5 star review! We value our long time customers, and well as our first time customers. Thank You~ Lisa Brown lbrown@vonhousen.com

January 30, 2016

Wonderful!!!! My experience is always awesome! Daniel makes me feel like family. Service is one of the reasons I drive a Mercedes. I have never had any complaints.? More

by gohargons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Upright, Daniel Clark
Feb 04, 2016 -

Mercedes-Benz of El Dorado Hills responded

We do consider our customers to be part of our Mercedes Benz family. Thanks for taking the time to give us your feedback. Lisa Brown lbrown@vonhousen.com

January 29, 2016

Efficient, Quick, Honest Service My experience at Mercedes Benz of El Dorado Hills is always positive. My Service Advisor, Gayton, always explains clearly what my car needs. He alwa More

by mkosgood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Feb 04, 2016 -

Mercedes-Benz of El Dorado Hills responded

Thanks for the 5 star review! We're glad we've earned your trust. We look forward to serving you in the future. Lisa Brown lbrown@vonhousen.com

January 29, 2016

Front end repair I have given this rating of excellence because I have complete confidence in Daniel Clark and his ability to see that my car is repaired properly. More

by pennygm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Jan 29, 2016 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the review. I'm not surprised that you have complete confidence in Dan's ability. We're lucky to have him! Lisa Brown lbrown@vonhousen.com

January 29, 2016

ther the best in the business thanks 1/28/16 the hole team of guys and ladys are top notch thanks and they take care of me like I was one of the family More

by hdwally74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark Courtney, Don Vanderschoot
Feb 04, 2016 -

Mercedes-Benz of El Dorado Hills responded

We do consider our customers to be part of our family. Thank you for the review and for your business. Lisa Brown lbrown@vonhousen.com

January 29, 2016

Excellent service As always, the service was done promptly and efficiently. All items were done, car was washed, new wipers placed. This was a routine service at 50,0 More

by jpschechter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Whitgob, Daniel Clark
Feb 04, 2016 -

Mercedes-Benz of El Dorado Hills responded

We're glad we've earned your 5 star review! Thank you and we'll see you at your next service. Lisa Brown lbrown@vonhousen.com

January 29, 2016

Exceeded my expectations. Mr Don Vanderschoot is very helpful, friendly and he make sure that my car repaired properly. It's always nice to talked to him. Keep up the good work More

by MARSOHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Feb 04, 2016 -

Mercedes-Benz of El Dorado Hills responded

I'm glad to hear you have confidence that Don will take good care of your Mercedes Benz. Thanks for the input. Lisa Brown lbrown@vonhousen.com

January 29, 2016

As always - very easy drop off and friendly. Appointment was made and loaner car was ready when we got there. It is so convenient to have a car when our car is being serviced. Truth be told that More

by fiyrman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Jan 29, 2016 -

Mercedes-Benz of El Dorado Hills responded

I'm glad to hear Dan gives you and your Mercedes Benz the service our customers expect and deserve. Thank you for the feedback!

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