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Mercedes-Benz of El Dorado Hills - Service Center

El Dorado Hills, CA

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1,798 Reviews

1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center

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January 28, 2022

Service Agent David was extremely helpful and attentive to my needs. He made sure I received the proper service needs and didn’t try to sell me things I didn’t need. More

by finesb2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Feb 03, 2022 -

Mercedes-Benz of El Dorado Hills responded

We're lucky to have David and a great service team! Thank you for your business and thank you for the great review~

January 28, 2022

Great service and people were friendly perfectly attentive and helpful with our problems and solutions and onetime More

by PATRICIA.SEIDE
Recommend Dealer
Yes
Employees Worked With
Daniel Clark, Gayton DeRosa
Feb 03, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review!

January 26, 2022

Gaten is awesome. We appreciate the familiar face each visit. Makes it almost palatable to pay the big $ for maintenance. More

by Ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Jan 27, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for taking the time to recognize Gayton with a 5 star review!

January 24, 2022

I appreciate the hard work and attention to detail when bringing my car in for service. More

by dtsnyder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa, Matt Coats
Jan 27, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review!

January 17, 2022

I had to call 3 times to make an appointment to bring in my car for serving. When I finally got my car in for service tech did not read what services have been completed from passed visits . Very disappoi More

by Sue Paul costa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Coats
Jan 17, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for bringing this to our attention. We sincerely apologize for your frustration and inconvenience. If you have any questions regarding your vehicle history please contact us at 916.567.5100 and we will be happy to help. We truly value your business and hope we can earn your trust in Mercedes Benz of El Dorado Hills ~

January 14, 2022

Excellent work done by service engineer. Service center ensured vehicle was in perfect condition before it was given to me. More

by joshkoshy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Jan 17, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review!

January 14, 2022

Very professional and great follow up for an issue that took two strips to resolve More

by CARINAA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Jan 17, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. We appreciate your business and look forward to assisting you in the future~

January 14, 2022

Fast service! Staff are always very friendly and the guest waiting area is spotless! Never any surprises or issues with the work on my vehicle. The morning pastries from the Nugget are delicious! More

by RACHAEL0301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Downing, Daniel Clark, Gayton DeRosa, David Kaplan, Matt Coats, Rick Craine
Jan 17, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for taking the time to recognize our team with a great review!

January 12, 2022

Matt Coats is excellent at his job. He explains everything and is nice and very efficient. More

by prncofire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Coats
Jan 13, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the 5 star review!

January 12, 2022

Always on time and professional. It's worth the drive to El Dorado Hills for the service on my Mercedes. Daniel has been my contact for years. More

by carriev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Jan 13, 2022 -

Mercedes-Benz of El Dorado Hills responded

We appreciate your loyalty to Mercedes Benz of El Dorado Hills!

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