Mercedes-Benz of El Dorado Hills - Service Center

Excellent Service Dept. Always responsive and politeI Excellent Service Dept. Always responsive and polite I had my car towed but couldn't get a ride back so I had to find a ride over an hour away. I b Excellent Service Dept. Always responsive and polite I had my car towed but couldn't get a ride back so I had to find a ride over an hour away. I blame it on covid and where I live remotely there are very few ride options available. More

No communication With owner. Had to keep calling to get information. Was notified 30 minutes prior to closing to pick up car. information. Was notified 30 minutes prior to closing to pick up car. More

Excellent service Just as I expected based on past Excellent service Just as I expected based on past experiences Would have liked a rain check on a car wash Excellent service Just as I expected based on past experiences Would have liked a rain check on a car wash More

Thank you to David Kaplan and service techs for figuring out my vehicles problem, repairing it and getting me back on the road as soon as possible. out my vehicles problem, repairing it and getting me back on the road as soon as possible. More

The service department was very helpful. They did a great job on my vehicle and I will definitely be returning. job on my vehicle and I will definitely be returning. More

Very polite and courteous. Very professional. Staff went out of their way to meet our needs out of their way to meet our needs More

Thank you for taking care of the air bag recall and the follow up on the electric plug problem follow up on the electric plug problem More

Very responsive and professional. Got back to me quickly with status of repair. I highly recommend this service Dept! with status of repair. I highly recommend this service Dept! More

The service team at EDH continues to be outstanding. Gaylan took care to ensure I was informed through the repair completion on my SL550 and went out of the way to show me to my car and discuss the rep Gaylan took care to ensure I was informed through the repair completion on my SL550 and went out of the way to show me to my car and discuss the repair & instrumentation. I met with Dan before his vacation departure who was friendly & professional as always. Dan quickly ordered the needed part . The technicians in the back correctly diagnosed my suspension issue and saved me from another shop that wanted to replace both costly front struts. Thank you Gaylan an Dan! Cheers, Robert Swenson More

Avoid this dealership if possible. Bad services. Refuse to offer manufacturing warranty. Too greedy for service charges. to offer manufacturing warranty. Too greedy for service charges. More