Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of El Dorado Hills - Service Center

El Dorado Hills, CA

not yet
rated
1,798 Reviews
Call Service Center (916) 567-5100

1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center

Sort by
December 03, 2021

After 5-6 times in the shop and more than half a year, the whistling noise issue is still not resolved completely for my brand new GLE350. This might not be the dealer’s fault. It has a design flaw. Altho More

by XINGRONGGU
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
David Kaplan
Report | Print
Dec 06, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. It is always our goal to get our customers back on the road as quickly and efficiently as possible and we sincerely regret your inconvenience and frustration. If you would like to discuss the issue please contact us at 916.567.5100.

November 28, 2021

Had my cars serviced there for years, service advisors are the best in the industry and have not changed significantly. Very knowledgeable technicians. More

by TSCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brown, Jason Downing, Daniel Clark, Don Vanderschoot, Gayton DeRosa, Demi LeMarquand, Mike Lynch, David Kaplan, Matt Coats, Rick Craine
Report | Print
Dec 02, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you! We sincerely appreciate your business and the great review!

November 28, 2021

I have always had great service and never felt I was getting a up sell. Daniel Clark is great! More

by david@lasknet.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Report | Print
Dec 02, 2021 -

Mercedes-Benz of El Dorado Hills responded

We're fortunate to have a great service team! Thank you for your business and thank you for the great review~

November 26, 2021

The best service ever.thank you a lot , I am sure you will always take care of my s550 .I am proud Dan takes care of my S550, he is extremely helpful and knowledgeable. More

by gazzam40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Report | Print
Dec 02, 2021 -

Mercedes-Benz of El Dorado Hills responded

We think of our customers as part of the Mercedes Benz of El Dorado Hills family. We truly appreciate your business and will be happy to assist you again in the future~

November 14, 2021

Daniel is the best. Always takes care of the customer with great communication. Would not go anywhere else. More

by BOB@KTBPROPERTYMGMT.COM
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Report | Print
Nov 18, 2021 -

Mercedes-Benz of El Dorado Hills responded

We're lucky to have Daniel! Thank you for your business and thank you for the great review~

November 13, 2021

I don't think my radio should of gone out, however they tried to fix it and did not charge me. More

by JEANGOODWIN
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Report | Print
Nov 18, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. If you continue to have an issue with your radio, please contact us at 916.567.5100 and we will be happy to schedule an appointment. We appreciate your business and we will be happy to assist you again in the future~

November 13, 2021

Daniel is 5 star. I also deal with Ryan for my cells he is a great young man. He’s very polite and understanding. More

by bigdawggerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brown, Daniel Clark, Mike Lynch
Report | Print
Nov 13, 2021 -

Mercedes-Benz of El Dorado Hills responded

We are lucky to have Dan and a great team! Thank you for your business and thank you for the great review~

November 12, 2021

Great service, courteous and helpful, great communication and car was ready as expected so grateful More

by P95667
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Report | Print
Nov 13, 2021 -

Mercedes-Benz of El Dorado Hills responded

Our goal is your complete satisfaction. Thank you for letting us know our team earned a 5 star review~

November 10, 2021

They followed through with keeping my car and checking 5 different areas to determine what was the problem with my car! More

by SHERYL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Report | Print
Nov 13, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thanks for the 5 star review! We're happy we could help~

November 10, 2021

It’s always a pleasure to have service done at this dealership We we’re fortunate when we were introduced to Don Vandershoot as our service writer,he always goes out of his way to make sure our needs More

by MIKESMINIMIXER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Report | Print
Nov 13, 2021 -

Mercedes-Benz of El Dorado Hills responded

We're lucky to have Don as part of our amazing service team. Thank you for the great review!

1
...
23
24
25
...
180