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Mercedes-Benz of El Dorado Hills - Service Center

El Dorado Hills, CA

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1,798 Reviews

1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center

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August 18, 2021

Easy to book online, friendly and communicated every step of the way. Completed on time Nd pleased with the outcome. Will definitely use them again More

by cnwakobi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Aug 19, 2021 -

Mercedes-Benz of El Dorado Hills responded

We appreciate your great review! Thank you for your business~

August 13, 2021

Great service and prompt follow up by service manager . Gave additional discounts available through dealership as well. Got a good car wash as well. Thanks More

by SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Aug 18, 2021 -

Mercedes-Benz of El Dorado Hills responded

We're happy to know our team earned a 5 star review~

August 11, 2021

Prompt and complete service writing with through explanation of the service to be performed. The service was completed in timely manor. Car comes back clean, wonderful. More

by Ted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Aug 11, 2021 -

Mercedes-Benz of El Dorado Hills responded

Our goal is your complete satisfaction! Thank you for letting us know Don and our team earned a 5 star review~

August 10, 2021

I like my service agent David Kaplan, he is very helpful. I would recommend this dealership because he always provide an excellent service. Scott is another excellent employee that you have in this facility More

by maggiecerezo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott I'll give 5 stars, Gayton DeRosa, David Kaplan
Aug 11, 2021 -

Mercedes-Benz of El Dorado Hills responded

We appreciate you taking the time to recommend our team!

August 07, 2021

Daniel in the service department is absolutely top notch. I know the Sacramento area stores are all owned by the same group, but the EDH dealership is the absolute best. Great people. Scott who takes care of More

by zachleach8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott, Daniel Clark
Aug 08, 2021 -

Mercedes-Benz of El Dorado Hills responded

We're lucky to have Daniel, Scott, and a great service team! Thank you for the great review

August 05, 2021

Daniel in Service was terrific. He goes out of his way to please you. You can depend on him. Please tell him it's a pleasure to come in for service. More

by ESTERROUNDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark, Matt Coats
Aug 08, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for taking the time to recognize Daniel with a 5 star review!

August 05, 2021

Check engine light was on. Got in the next day. Found problem that was covered by extended warranty. Had to keep the car overnight due to needing a part. Good communication throughout. More

by LEEPOPEJR
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Aug 08, 2021 -

Mercedes-Benz of El Dorado Hills responded

We appreciate your business and we appreciate you letting us know David and our team earned a 5 star review~

August 03, 2021

Don did a great job working with me to accomplish a late service. He also accomplished an airbag installation that same day. He managed to do that on an extremely busy day. More

by MSEGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Aug 04, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for taking the time to recognize Don with a great review!

August 03, 2021

All work was completed and my car was cleaned. Are usually I’m all right with leaving my car all day but I couldn’t this time I needed it by three in the afternoon and they completed the work for me. More

by mickeyriley0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Aug 04, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the input. We appreciate your business and will be happy to assist you again in the future~

August 02, 2021

They always go above and beyond whenever I bring our cars for service. David K and Daniel really nice and professional. We will be back More

by robindaniel13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark, David Kaplan
Aug 03, 2021 -

Mercedes-Benz of El Dorado Hills responded

It is always our goal to provide the best service possible. We appreciate the great review!

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