Mercedes-Benz of El Dorado Hills - Service Center

Don Vandershoot is an excellent Service Representive! He is always helpful, courteous and goes the extra mile to answer my questions and fix settings that I can’t seem to figure out. 😊 is always helpful, courteous and goes the extra mile to answer my questions and fix settings that I can’t seem to figure out. 😊 More

The problem I had with my car is well known to the dealership, odor if the AC My problem us that they kept denying the problem instead of addressing it. Jason tried to help and be professional, but dealership, odor if the AC My problem us that they kept denying the problem instead of addressing it. Jason tried to help and be professional, but drying the problem that keeps recurring was not helpful. David was very rude to me and nonprofessional. Gayton was the only one that listened to my problem and addressed it professionally. I am still suffering from the AC smell and often times it leaves me with a bad sinus headache. I felt I was deceived by the sales department who did not disclose this to me at the time of purchase. One of the main reasons for chiding Mercedes was the fact that it has a good filter as I am very sensitive to smell. Regret I bought a Mercedes although otherwise I love my car. More

Service was done well on the recall items. Plus corrected another issue identified by the service rep that I was not aware it was covered another issue identified by the service rep that I was not aware it was covered More

Brought my car in for service, and Gayton listened and took good care of my car issues. The only bad thing was I didn’t know that I needed a credit card for a loaner car. Since I didn’t bring a credit car took good care of my car issues. The only bad thing was I didn’t know that I needed a credit card for a loaner car. Since I didn’t bring a credit card with me, they had someone from the dealership drive me home. More

Mercedes Benz of El Dorado Hills is our favorite and the only place that has serviced our E250 Diesel! We wouldn't think of going anywhere else! only place that has serviced our E250 Diesel! We wouldn't think of going anywhere else! More

Service was courteous & professional. The facility is clean & comfortable. I appreciate the complimentary snacks, beverages & the tv room. I enjoyed looking at your exciting accessory displays & car show clean & comfortable. I appreciate the complimentary snacks, beverages & the tv room. I enjoyed looking at your exciting accessory displays & car showroom. More

The sales and service departments are great. Sales found us the exact lunar blue E-400 wagon we saw in the brochure and gave us a deal. Don in service takes good care of this car, along with two others. us the exact lunar blue E-400 wagon we saw in the brochure and gave us a deal. Don in service takes good care of this car, along with two others. More

Really great service for a an extensive repair that is not very common for most customers. Reception and loaner car service are a contributing factor in this eating. not very common for most customers. Reception and loaner car service are a contributing factor in this eating. More

Gayton is accommodating and friendly, he knows what you need of your car service and gives you recommendations. The service area is very clean and the food is suitable for the morning people who had their need of your car service and gives you recommendations. The service area is very clean and the food is suitable for the morning people who had their car service. More

Great service and I feel they're trustworthy. All the service people are so helpful and try to do everything to meet your needs. Love that I can use a car while service is being done. service people are so helpful and try to do everything to meet your needs. Love that I can use a car while service is being done. More