Mercedes-Benz of El Dorado Hills - Service Center

Whenever I have come in for a servicing appointment, matters are handled quickly and efficiently. I received a very nice loaner with a full tank of gas. David Kaplan, is the person my account is assigne matters are handled quickly and efficiently. I received a very nice loaner with a full tank of gas. David Kaplan, is the person my account is assigned to. He’s cordial, organized, and knowledgeable. More

Daniel C. Is the best service advisor for years now with multiple Mercedes Benz, we owned! The reason we continue to buy Mercedes that we feel safe with El Dor Is the best service advisor for years now with multiple Mercedes Benz, we owned! The reason we continue to buy Mercedes that we feel safe with El Dorado Hills Mercedes Benz dealer and Specially Daniel C. Thanks Dan!!! More

This automobile is my second Mercedes Benz. The service I received from the El Dorado Hills dealership is the best, hands down!! The service I received from the El Dorado Hills dealership is the best, hands down!! More

Went for service and recall. Got loaner topped it off with gas but still got charged~$9/g. Took my car after work was done on it, but noticed a lot crunching noise when ignition Got loaner topped it off with gas but still got charged~$9/g. Took my car after work was done on it, but noticed a lot crunching noise when ignition would turn on. Felt unsafe driving it and made repeated calls to Mercedes service center and left multiple messages, till finally my advisor responded to my text and scheduled another appointment for looking at it. Turned out that the muffler pipe was not installed correctly in the first place and no one checked to make sure. Cost me a lot of headaches and time from busy work to take car back and to pick it up another day! More

Alway very responsive to any needs at questions I have. That go above and beyond. Daniel I service has always been very cordial and positive even if his day is not going as planned. That go above and beyond. Daniel I service has always been very cordial and positive even if his day is not going as planned. More

Professional, clean, prompt, lovely waiting rooms appointment with creature comfort amenities while waiting for the service appointmemt. appointment with creature comfort amenities while waiting for the service appointmemt. More

I went in expecting a seat bottom repair and ended up with an entire new seat cushion, taken care of under warranty. Excellent service! with an entire new seat cushion, taken care of under warranty. Excellent service! More

Very accommodating to my schedule and very helpful getting a lot of work done! Appreciated the use of a loaner car too! getting a lot of work done! Appreciated the use of a loaner car too! More

Nice people to deal with! They took car of me and my problem Yes yes yes They took car of me and my problem Yes yes yes More

Awesome service mgr David Kaplin. Could not expect any more from a dealership. He is always available, keeps us updated and does everything possible to get r car repaired as soon as Could not expect any more from a dealership. He is always available, keeps us updated and does everything possible to get r car repaired as soon as possible! HUGE gratitude to David!!! More