Mercedes-Benz of El Dorado Hills - Service Center

Consistent great customer service. Friendly reception and minimal wait time. Just regular maintenance on my older Mercedes and always felt the staff appreciated my business and was glad I chose them. minimal wait time. Just regular maintenance on my older Mercedes and always felt the staff appreciated my business and was glad I chose them. More

Very good service, a bit of a delay when picking up the MB. Car said to be ready, however it not been washed, had to return for the wash MB. Car said to be ready, however it not been washed, had to return for the wash More

Had an electrical emergency and it was handled beautifully. The service tech was so worried about me driving the car he insisted I leave it and receive a loaner. Jason kept me updated on the statu beautifully. The service tech was so worried about me driving the car he insisted I leave it and receive a loaner. Jason kept me updated on the status so I never had to follow up. Problem was fixed and returned to me in perfect condition. More

My tire gage alerted while on the freeway. Luckily I was one exit from the dealership. I drove straight there. I had a large nail in my tire. I needed all new tires and they had them In stock and were able one exit from the dealership. I drove straight there. I had a large nail in my tire. I needed all new tires and they had them In stock and were able to squeeze me in same day. Their promo they were running beat out America’s Tires and Les Schwab. More

One of the best dealers in the area, always have upfront pricing on service and never disappoint with the work performed and the communication during service. pricing on service and never disappoint with the work performed and the communication during service. More

Don makes the service department a pleasure. Love this guy. I've never enjoyed after purchase dealings until now. I never want him to retire. guy. I've never enjoyed after purchase dealings until now. I never want him to retire. More

I commend this dealership for its responsiveness to its customer's needs. Each time I have been there, the Service Department has done an excellent job is addressing the issue. customer's needs. Each time I have been there, the Service Department has done an excellent job is addressing the issue. More

The 3 stars is because I was sent away without the problem being fixed. There wasn't an effort made by calling another service department or perhaps a main information center to get help. So the lon problem being fixed. There wasn't an effort made by calling another service department or perhaps a main information center to get help. So the long and short of it, is I still have a car that isn't fixed. Then, I was charged for this. The only reason I am giving it 3 stars is because we have worked with Don before and he is always nice and helpful. The other reason is Mr.Taylor, the manager was great in an effort to help with this issue. Although it is still not fixed only because of me and Covid, I have hopes that it will be. More

Always easy to deal with Mercedes-Benz Of El Dorado Hills Don does a fantastic job and Service and Demi did a great job selling me my GLC 300 Don does a fantastic job and Service and Demi did a great job selling me my GLC 300 More

Always great service. Dan has been my service advisor for several years and has provided consistently outstanding service with timely updates on the progress of the work being done for several years and has provided consistently outstanding service with timely updates on the progress of the work being done More