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Mercedes-Benz of El Dorado Hills - Service Center

El Dorado Hills, CA

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1,798 Reviews

1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center

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December 04, 2020

Always easy to have my car serviced. Hope Don will never leave, very profession Really appreciated how when my car was returned, it had been washed. More

by gshortrbw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
December 04, 2020

Always the best. I am greeted and treated with professionalism and care. Don Vanderschoot is both personable and professional. Thank you for caring every time. More

by corrilou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
December 04, 2020

Daniel is always professional, up-beat and friendly. The dealership is always clean and welcoming. I would rate everything to do with this dealership 5 stars. Highly recommend them, you won’t leave disapp More

by JOSHW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
December 03, 2020

I have needed to see service twice each time they helped me a quite and professional manner. I will not hesitate to use your service department any time I need work performed on my automobile. More

by jan_nate
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
December 03, 2020

Don, always does a fantastic job Very friendly and easy to deal with. Also very easydealing with Mercedes when we purchased the car, From start to finish More

by chasramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
December 03, 2020

Let everything apart 🤬 they did a mess just because Iam women but they are good in taking money but not in fixing Iam disappointed 😞 people talk good about it them but I think is just lies More

by leyva36cuevas
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Don Vanderschoot
Dec 10, 2020 -

Mercedes-Benz of El Dorado Hills responded

As a family owned business that has been serving our customers for over 60 years, it is always our goal to provide first class service to all our customers. We are sorry to hear your service visit was not satisfactory. If you would like to contact our service department we would be happy to discuss any unresolved concerns.

December 02, 2020

It did not respond to emails and calls. It is useless to call or email for service questions. I'll make sure to work with Dan and Don on my next visit if I choose to come back to this dealer again. More

by RAY9999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gayton DeRosa
Dec 10, 2020 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. We apologize that the communication was not satisfactory, and we appreciate you bringing this to our attention. Don or Daniel will be happy to help you in the future.

December 02, 2020

David Kaplan went above and beyond to fix my car even though I am not a regular customer. He is a jewel in your organization! More

by Ana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kaplan
December 01, 2020

Had a rear license plate mounting problem that MB should have fixed. MB of El Dorado Hills took care of it, no issues. They stand behind their product and showed integrity. More

by WLPHILBIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kaplan
November 30, 2020

Don is an absolute professional and understands the value of my time. I would highly recommend him for all service needs. Top notch service adviser More

by PATL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
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