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Mercedes-Benz of El Dorado Hills - Service Center
El Dorado Hills, CA
1,798 Reviews
1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center
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October 24, 2020
They have upped their game and I appreciate the good customer service. The ride along with the service tech was pleasant and he picked up on the problem immediately. Great work! customer service. The ride along with the service tech was pleasant and he picked up on the problem immediately. Great work! More
by MARYALICEMORENCY
Verified CustomerEmployees Worked With
Daniel Clark, Matt Coats
October 23, 2020
I can always rely on quality work. Friendly atmosphere. Gayton will always make sure I know up front what is needed, what I can wait on. I’m feel relaxed dealing with him. Gayton will always make sure I know up front what is needed, what I can wait on. I’m feel relaxed dealing with him. More
by RUEY.Simkins
Employees Worked With
Gayton DeRosa
October 22, 2020
Outstanding service it creates value with the brand and give me confidence with workmen ship. Can’t put price on service and feeling of reliability they have created Well done give me confidence with workmen ship. Can’t put price on service and feeling of reliability they have created Well done More
by ldedier
Employees Worked With
Don Vanderschoot
October 22, 2020
The service team is top notch. I have never had a bad experience with sales or service at this dealer. I wish more service departments were this good. experience with sales or service at this dealer. I wish more service departments were this good. More
by onechantz
Employees Worked With
Jason Downing, Daniel Clark, Don Vanderschoot, Gayton DeRosa, David Kaplan, Matt Coats, Rick Craine
October 21, 2020
The service team always does an amazing job for us! Thank you for all you do for us and our vehicles! We actually just bought our 2nd MBZ with you all and are loving it! Thank you for all you do for us and our vehicles! We actually just bought our 2nd MBZ with you all and are loving it! More
by renee17
Employees Worked With
Don Vanderschoot
October 17, 2020
Daniel Clark did a great job. We had a warranty claim that was taken care of very promptly. Daniel was very friendly and kind. It was a Great experience. that was taken care of very promptly. Daniel was very friendly and kind. It was a Great experience. More
by steven6450
Employees Worked With
Daniel Clark
October 17, 2020
Excellent service professional people I took my Mercedes Benz for a recall and they took care of it friendly people fast service I liked it Benz for a recall and they took care of it friendly people fast service I liked it More
by elioaguilar76
Employees Worked With
Jason Downing, Daniel Clark, Don Vanderschoot, Gayton DeRosa, David Kaplan, Matt Coats, Rick Craine
October 16, 2020
Kept vehicle overnight for 1pm oil change appointment and updating software. Had to call for update the next day to be told it is done. Service dept left PPE (gloves/cap) on passenger seat with hand marks im updating software. Had to call for update the next day to be told it is done. Service dept left PPE (gloves/cap) on passenger seat with hand marks imprinted with dirt inside the door and shoe scuffs near the door speaker. Sales department is amazing (Rion, mostly) and I always appreciate his willingness to help even after the purchase. Everything after the purchase has been a headache to deal with and I would rather pay to take my vehicle to another business for service than bring it to Sacramento or El Dorado Hills. I expected more from Mercedes. More
by Sam
Employees Worked With
Gayton DeRosa, Rion Spears
October 16, 2020
Service was excellent, and as always they treat their customers great, shuttle to home and pick up when service was done. Couldn't ask more! customers great, shuttle to home and pick up when service was done. Couldn't ask more! More
by dbrenning
Employees Worked With
Don Vanderschoot, Gayton DeRosa
