Mercedes-Benz of El Dorado Hills - Service Center
El Dorado Hills, CA

1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center
David is professional and honest. Easy process but wish an all day service came with loaner cars automatically as a courtesy and you didn't have to request. an all day service came with loaner cars automatically as a courtesy and you didn't have to request. More
The appointment had been made days earlier, but it took too long to mount four tires. This usually can be accomplished in 90 minutes in most shops. too long to mount four tires. This usually can be accomplished in 90 minutes in most shops. More
Very good service. It is easy to make appt., staff very friendly, professional. The service has done fast. The facility is very clean with nice drink. friendly, professional. The service has done fast. The facility is very clean with nice drink. More
upon arrival for maintenance, actually the car was recalled and it needed at least a day to repair. Did not offer a loaner car. It could be better service. recalled and it needed at least a day to repair. Did not offer a loaner car. It could be better service. More
good communication - let me know the scope of work, when it would be finished and was pleasant to work with. He was able to get something covered under warranty for me. Car was ready when promised. Easy it would be finished and was pleasant to work with. He was able to get something covered under warranty for me. Car was ready when promised. Easy drop off and pick up More
Amazing Service Center! They greeted me as I drove up, walked me through the service estimate and had my car back to me in hours. walked me through the service estimate and had my car back to me in hours. More
Awesome job! The whole team were a pleasure to work with. Financing was a breeze, service people were very professional. I absolutely love love my new Mercedes! I would defiantly recommend this group to anyo Financing was a breeze, service people were very professional. I absolutely love love my new Mercedes! I would defiantly recommend this group to anyone looking for a new Mercedes. More
My mercedes would not start and I had to be towed to this dealership. I had waited over six hours for a tow due to smoke and covid pre cautions. We walked in and we were greeted by the service departmen this dealership. I had waited over six hours for a tow due to smoke and covid pre cautions. We walked in and we were greeted by the service department team. We waited only a few minutes until we were seen by Don. He helped us through the whole process. I look forward to bringing my car back in when service is needed. More
Key switch replacement , dealer only partVery fast Key switch replacement , dealer only part Very fast service but surprised the part failed on a 9 year old car, my ML was 22 years and never failed Key switch replacement , dealer only part Very fast service but surprised the part failed on a 9 year old car, my ML was 22 years and never failed More
Very responsive and timely. The work was good. It’s just very expensive. But they are dependable. They diagnosed my problem, axe a recommendation and then made the necessary repairs. very expensive. But they are dependable. They diagnosed my problem, axe a recommendation and then made the necessary repairs. More