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Mercedes-Benz of El Dorado Hills - Service Center

El Dorado Hills, CA

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1,798 Reviews

1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center

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October 04, 2020

David is professional and honest. Easy process but wish an all day service came with loaner cars automatically as a courtesy and you didn't have to request. More

by HILDE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Oct 09, 2020 -

Mercedes-Benz of El Dorado Hills responded

Thanks for the feedback. We appreciate your business and look forward to helping you again in the future.

October 03, 2020

The appointment had been made days earlier, but it took too long to mount four tires. This usually can be accomplished in 90 minutes in most shops. More

by REHCHOIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Oct 09, 2020 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. We apologize for any inconvenience we caused. We appreciate your business and look forward to helping you again in the future.

October 03, 2020

Very good service. It is easy to make appt., staff very friendly, professional. The service has done fast. The facility is very clean with nice drink. More

by lilideng835
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Downing, Gayton DeRosa
October 02, 2020

upon arrival for maintenance, actually the car was recalled and it needed at least a day to repair. Did not offer a loaner car. It could be better service. More

by fwirisng
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Oct 02, 2020 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. We apologize for any inconvenience and look forward to providing you with the best service possible at your next service or maintenance visit.

October 02, 2020

good communication - let me know the scope of work, when it would be finished and was pleasant to work with. He was able to get something covered under warranty for me. Car was ready when promised. Easy More

by SBOIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Oct 02, 2020 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the 5 stars! We're happy to know Gayton took care of you and your vehicle. We look forward to helping you again in the future!

October 02, 2020

Amazing Service Center! They greeted me as I drove up, walked me through the service estimate and had my car back to me in hours. More

by JIM@JIMTOBINPRODUCTIONS.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark, Gayton DeRosa
Oct 02, 2020 -

Mercedes-Benz of El Dorado Hills responded

Our goal is your complete satisfaction. Thank you for the great review!

September 30, 2020

Awesome job! The whole team were a pleasure to work with. Financing was a breeze, service people were very professional. I absolutely love love my new Mercedes! I would defiantly recommend this group to anyo More

by sarah44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Agerton, Mike Lynch, Matt Coats
Oct 02, 2020 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the recommendation. Enjoy your beautifu,l new Mercedes Benz!

September 30, 2020

My mercedes would not start and I had to be towed to this dealership. I had waited over six hours for a tow due to smoke and covid pre cautions. We walked in and we were greeted by the service departmen More

by LMAGNANI22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Oct 02, 2020 -

Mercedes-Benz of El Dorado Hills responded

We know car issues can be frustrating and we're happy to know Don was able to get your vehicle back on the road. We look forward to helping you again in the future.

September 27, 2020

Key switch replacement , dealer only partVery fast Key switch replacement , dealer only part Very fast service but surprised the part failed on a 9 year old car, my ML was 22 years and never failed More

by YEV4SKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot, Gayton DeRosa
September 26, 2020

Very responsive and timely. The work was good. It’s just very expensive. But they are dependable. They diagnosed my problem, axe a recommendation and then made the necessary repairs. More

by mendocom787
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kaplan
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