Mercedes-Benz of El Dorado Hills - Service Center

I have called two times to be able to have the service writer return my call due to an issue that came up the same day I picked up my car and he has never called me back. Plus, when I got home and read th writer return my call due to an issue that came up the same day I picked up my car and he has never called me back. Plus, when I got home and read the technician notes, he stated my car tires were dangerous to drive on and they were. The service writer said that they recommended that they are changed but didn’t say they were dangerous knowing I live 45 minutes from the service center. I am very disappointed and feel that since me service warranty expired, Mercedes doesn’t care about my safety or making things right. Interesting that my warranty expired a couple days after having my car in and now after two calls and no response, it is expired. Hard to believe it is a coincidence! More

I can always count on smooth and quick check in. The vehicle is ready when I request a specific time for pick up. I recommend MBEDH to friends and family. vehicle is ready when I request a specific time for pick up. I recommend MBEDH to friends and family. More

I purchased my MB over 10 years ago from them and that vehicle has ONLY been serviced by them. I am very happy with the customer service and vehicle maintenance as well as the Service Advisor, Don Vanders vehicle has ONLY been serviced by them. I am very happy with the customer service and vehicle maintenance as well as the Service Advisor, Don Vandershoot. It's a little pricy for services but the job is always done well. More

We have four cars from your dealership.All cars have We have four cars from your dealership. All cars have been serviced there and we have always been extremely satisfied. Dealing with the entire team h We have four cars from your dealership. All cars have been serviced there and we have always been extremely satisfied. Dealing with the entire team have been a wonderful experience! More

The dealership is beautiful, clean, and easy in every way. Don Vandershoot is amazing! He is knowledgeable, helpful, friendly, and fair. The customer service that I’ve received from all employees that way. Don Vandershoot is amazing! He is knowledgeable, helpful, friendly, and fair. The customer service that I’ve received from all employees that I’ve interacted with has been superior! They all take very good care of my beautiful car! More

Overall dependable and as expected. Feel I can trust the work that is being performed on my car(s). It is also nice the dealership is just down the road from where I live. Convenient! work that is being performed on my car(s). It is also nice the dealership is just down the road from where I live. Convenient! More

The service department has always done a 5 star job maintaining my older Mercedes. Highly recommended! From Scott who checks me in to Gayton I and my car are well taken care off. maintaining my older Mercedes. Highly recommended! From Scott who checks me in to Gayton I and my car are well taken care off. More

Everything was great they took care to see my issue was handled correctly and done right the first time. Couldn't be more satisfied with Mercedes-Benz of El Dorado Hills. handled correctly and done right the first time. Couldn't be more satisfied with Mercedes-Benz of El Dorado Hills. More

What a pleasure it is to come in to the El Dorado Hills Mercedes. Dan Clark is the best! Everyone there works hard to make sure you are very taken care of! Mercedes. Dan Clark is the best! Everyone there works hard to make sure you are very taken care of! More

Mercedes of El Dorado Hills is a wonderful location with a staff that has always makes us feel welcomed and important. We’ve been a customer since they opened having purchased several cars and used their a staff that has always makes us feel welcomed and important. We’ve been a customer since they opened having purchased several cars and used their service facility with each and every experience being a pleasure. I highly recommend it get your consider them. More