Mercedes-Benz of El Dorado Hills - Service Center

Prompt service It’s annoying to be forced to write a review to submit a rating! It’s annoying to be forced to write a review to submit a rating! It’s annoying to b It’s annoying to be forced to write a review to submit a rating! It’s annoying to be forced to write a review to submit a rating! It’s annoying to be forced to write a review to submit a rating! More

I am always beyond pleased with David Kaplan and his team. Always At service and courteous. I purchased a used older Mercedes with low miles and needless to say it’s been a rather difficult journey. D team. Always At service and courteous. I purchased a used older Mercedes with low miles and needless to say it’s been a rather difficult journey. David, always accommodating to getting the Mercedes in quickly and effectively. If ur wasn’t for how good and respectful he is, I would have bailed on the car a while ago. I am not sure that I will ever purchase a Mercedes again, but the service i receive with it, is Top Notch.... More

Daniel Clark is my favorit Service Rep. Daniel Clark is the best service Rep. I've ever known. He lays out what's wrong and what's necessary in the short and long term needs. Daniel Clark is the best service Rep. I've ever known. He lays out what's wrong and what's necessary in the short and long term needs. More

Trusted Service Advisor Daniel Clark has been my service advisor since 2009, servicing a wide variety of cars; ranging from C-class all the way up to the AMG E63s. Daniel is Daniel Clark has been my service advisor since 2009, servicing a wide variety of cars; ranging from C-class all the way up to the AMG E63s. Daniel is highly professional, great customer skills, always helping regardless on what the issue is. More

Staff was extermely Friendly...But they tried to rip me off. I brought in my 2016 Mercedes in as I was having issues with the moon roof. After examining the issue, I was told the entire system would need to be I brought in my 2016 Mercedes in as I was having issues with the moon roof. After examining the issue, I was told the entire system would need to be replaced, which would cost $2,700. I went to a European car specialist mechanic and he stated the issue was a $99 piece. They charged me for the piece and an hour labor for a total of 235. So yes, the Mercedes Dealership staff extremely friendly and response. But I'd rather take rude and honest over nice and lying any day. More

They go above and beyond to help customers. keep up the great work. Dave Kaplan is a Rockstar and helped me resolve all open issues. great work. Dave Kaplan is a Rockstar and helped me resolve all open issues. More

From purchase to service the experience has been outstanding. Our salesman Mike has been a very supportive and has provided personal customer service. We will use this dealership for all our Mercede outstanding. Our salesman Mike has been a very supportive and has provided personal customer service. We will use this dealership for all our Mercedes needs. More

Always professional Always a great experience. Professional. Excellent status updates. Want to be sure the customer is happy and anything outstanding is taken care of. Da Always a great experience. Professional. Excellent status updates. Want to be sure the customer is happy and anything outstanding is taken care of. Dave Kaplan is a credit to the company. More

Absolutely fabulous! Daniel Clark is definitely an asset to the company, his customer service is always above and beyond! Daniel is very friendly and genuine showing conc Daniel Clark is definitely an asset to the company, his customer service is always above and beyond! Daniel is very friendly and genuine showing concern in meeting his customers needs! More

I brought my car to the MB El Dorado Hills location to complete service B maintenance on 6/20/2020. I was told that I would need to replace the 2 back tires after only 18,000 miles. I was told that it wou complete service B maintenance on 6/20/2020. I was told that I would need to replace the 2 back tires after only 18,000 miles. I was told that it would cost more than $1000 by the service manager to replace 2 tires and the tires didn’t come with warranty. However, I checked the tire’s manufacturing website and it clearly stated that the tires come with warranty. Based on the warranty, I shouldn’t have to pay for the tires. I told my service manager and he continued to tell me that they don’t honor the warranty and the tires don’t come with warranty at all. This experience is very off putting and I will never buy another MB again due to this horrible experience. I gave 3 stars since the dealship was kind enough to gave me a courtesy vehicle for the day. More