Mercedes-Benz of El Dorado Hills - Service Center

Very friendly atmosphere. Work gets done on a timely manner. You are greeted with very friendly personnel. Loaner car is excellent. Workmanship is done professionally. manner. You are greeted with very friendly personnel. Loaner car is excellent. Workmanship is done professionally. More

Excellent customer service as usual from Gabe and the staff. Always get the job done on time and satisfied. Would recommend Mercedes-Benz of El Dorado Hills to everyone. staff. Always get the job done on time and satisfied. Would recommend Mercedes-Benz of El Dorado Hills to everyone. More

They are always professional and they always return my vehicle to me in a cleaner state than I left it. They have excellent communication tools to help me stay informed during the process. The service r vehicle to me in a cleaner state than I left it. They have excellent communication tools to help me stay informed during the process. The service representatives are top notch and the level of customer service is unbeatable. More

I have left several messages in regards to this entire dealership (other than ONE service writer!) who refused to wear a mask even inside the dealership and/or speaking with customers! Unacceptable! No dealership (other than ONE service writer!) who refused to wear a mask even inside the dealership and/or speaking with customers! Unacceptable! No one has returned my calls, emails, etc. More

Excellent Service Mercedes Benz of EDH provides consistently excellent service. Daniel has great communication skills. I'm never kept in the dark as to what my vehicl Mercedes Benz of EDH provides consistently excellent service. Daniel has great communication skills. I'm never kept in the dark as to what my vehicle needs. I highly recommend this service center. More

The service person was rude and unprofessional He looked overworked and under paid never made eye contact, was quick and short mannered . Blah blah blah overworked and under paid never made eye contact, was quick and short mannered . Blah blah blah More

C300 software update David assisted me in getting a software update completer on my 2017 C300. He was very friendly, helpful and professional. He also answered some questi David assisted me in getting a software update completer on my 2017 C300. He was very friendly, helpful and professional. He also answered some questions I had on the Bluetooth. I appreciated that everyone had masks on and that mine and their safety was important. So far, I have been very happy with the dealership. I do not feel forgotten after purchasing the car like I have felt at other dealerships. More

Did a great job getting my car in and the sterio fixed. Great customer service, I always bring my Mercedes-benz C400 to Eldorado Hills Mercedes-benz. Great customer service, I always bring my Mercedes-benz C400 to Eldorado Hills Mercedes-benz. More

You could never go wrong with getting service from David. He's extremely helpful, respectful, and works more like a friend helping to resolve your issues than an employee. Top notch individual. He's extremely helpful, respectful, and works more like a friend helping to resolve your issues than an employee. Top notch individual. More

Excellent customer service All I can say is that the services provided by the El Dorado Hills location is exceptionally superb. From the time that we made the purchase, to any s All I can say is that the services provided by the El Dorado Hills location is exceptionally superb. From the time that we made the purchase, to any services needed including follow ups by representatives, it's just an amazing experience overall. More