Mercedes-Benz of El Dorado Hills - Service Center

Has lost its edgeScheduling an appt by phone - you are Has lost its edge Scheduling an appt by phone - you are put on hold forever Don our service technician is the best Not the brand it once as Has lost its edge Scheduling an appt by phone - you are put on hold forever Don our service technician is the best Not the brand it once as More

Gayton & MBEDH are awesome! Excellent diagnostics and quality of repairs! Our car is fixed right the first time! And Gayton is a great Service Rep., providing a loaner car when Excellent diagnostics and quality of repairs! Our car is fixed right the first time! And Gayton is a great Service Rep., providing a loaner car when our vehicle was in the shop for several days and working with us most in a very professional manner. More

Don always takes great care of me & is sure my vehicle is in tip top shape. If there are any issues he always provides a reasonable option. in tip top shape. If there are any issues he always provides a reasonable option. More

Mercedes EDH is my choice for repairs. Don Vanderschoot has been my service advisor for years. He guides me to what is best for my car. Everyone is always friendly.They have a clean and comfortable area fo has been my service advisor for years. He guides me to what is best for my car. Everyone is always friendly.They have a clean and comfortable area for customers More

Job well done. Generally, service is so great I bought a second Mercedes. Daniel is very customer focused and has taken care of my ML for years. I feel Daniel has bo Generally, service is so great I bought a second Mercedes. Daniel is very customer focused and has taken care of my ML for years. I feel Daniel has both my interest and the dealership’s in mind. My only complaint is that the general service phone is NEVER answered. I have to call Daniel for little stuff that shouldn’t be bothered with. More

Like the lounge! Pleasant place to hang out while having the car serviced. The customer lounge is comfortable and they have complimentary food and drinks. I also like Pleasant place to hang out while having the car serviced. The customer lounge is comfortable and they have complimentary food and drinks. I also like looking at the new inventory. More

I have a 1971 coupe Benz that is in fairly good condition. I brought it to fix a problem, after spending 10k , problem was not fixed. Disappointing. Took it somewhere else and problem is fixed and condition. I brought it to fix a problem, after spending 10k , problem was not fixed. Disappointing. Took it somewhere else and problem is fixed and drive well. More

Two reasons for three star rating It took Mercedes just over two years to complete passenger side Takata airbag recall. Our Toyota had the same recall and it took them only six months It took Mercedes just over two years to complete passenger side Takata airbag recall. Our Toyota had the same recall and it took them only six months to complete. Secondly, while recall work was being done I got a call stating that my engine mounts needed replacing for a cost $900 with a discount of $250. I didn’t fall for that and had car checked a few days later later a another shop where I was told that mounts were fine. I was being conned by your service people. Other than these two things you have a five star shop. More

Did not take care of issue and no followup I have been unable to get anyone at this dealership to help me with the Mercedes Me Connect app. I'm supposed to be able to remote start my new car bu I have been unable to get anyone at this dealership to help me with the Mercedes Me Connect app. I'm supposed to be able to remote start my new car but we've had it 6 months now and with numerous attempts to get them to help with the app, they just can't figure it out. I've asked them to escalate it to a troubleshooter but have received no response. I would not recommend this dealer for service. More

Great customer experience . Been using EDH Merc for over 10 years. Always met with a smile and a solution for everything service related. Thank you . Been using EDH Merc for over 10 years. Always met with a smile and a solution for everything service related. Thank you More