Mercedes-Benz of El Dorado Hills - Service Center

I’ve always dealt with David Kaplan for all my services for the past two years. His customer service skills are beyond exceptional and he is part of the reason why I service my vehicle at this dealership. for the past two years. His customer service skills are beyond exceptional and he is part of the reason why I service my vehicle at this dealership. All the staff are pleasant as well. I’d recommend this branch for all my family and friends! Kudos to David Kaplan for always being attentive to all my questions and vehicle service needs. He is a great asset for the company! More

great service, on time an concious serviceman Don is and always been and excellent service person. I do appreciate his courteous manners and looking for details, i really feel confortable working Don is and always been and excellent service person. I do appreciate his courteous manners and looking for details, i really feel confortable working with him More

Staff are friendly and very attentive! Great people! Always informed me of status of maintenance or service. Sales personnel were very knowable and helpful. Positive atmosphere Always informed me of status of maintenance or service. Sales personnel were very knowable and helpful. Positive atmosphere More

Communicative I have brought my car and my folks' car here. Gayton is my guy. I really like how he communicates with me as service is done. I ask for him every time I have brought my car and my folks' car here. Gayton is my guy. I really like how he communicates with me as service is done. I ask for him every time I come back. I also like the greeting staff. I don't remember all their names, but I have dealt with them at one point or another. They are all professional and very welcoming. More

Our battery was dead. You sent so wine to give it a charge. Then you replaced it in no time at all. Thank you so much. charge. Then you replaced it in no time at all. Thank you so much. More

Classic dealership my experience has always been a positive experience starting the moment you are greeted when you arrive employees are well trained to make you feel that your an important customer!. positive experience starting the moment you are greeted when you arrive employees are well trained to make you feel that your an important customer!... More

Polite, quick and good service! They gave me a loaner so I could take care of several quick errands in our local businesses while my car was taken care of! I could take care of several quick errands in our local businesses while my car was taken care of! More

Written below Every time I pop in to ask questions of notices that have appeared on my car (like tire is low on air, low battery on my key, etc. I am warmly greeted Every time I pop in to ask questions of notices that have appeared on my car (like tire is low on air, low battery on my key, etc. I am warmly greeted, with polite answers and immediate service. More

Dan Clark does a great job in the service department. He always tells me what I need to do and what can wait till later. always tells me what I need to do and what can wait till later. More

Great customer service. Gayton De.Rosa is very professional and made sure my car was completed timely. The service area is clean and they are making sure to do there part making us safe during th professional and made sure my car was completed timely. The service area is clean and they are making sure to do there part making us safe during this pandemic. More