Mercedes-Benz of El Dorado Hills - Service Center

Mercedes is always top of the line I had purchased the beautiful A220 from the Mercedes dealership in El Dorado Hills. This car has performed really well, and the only reason why I brou I had purchased the beautiful A220 from the Mercedes dealership in El Dorado Hills. This car has performed really well, and the only reason why I brought it in was due to a recall notice. The service person that I dealt with was David Kaplan. I was so excited to find out that at Mercedes-Benz, you have the privilege of working with that Service representative all of the time. I love that, because David was so wonderful to deal with. In the entire time that I’ve had the car, David has taken my phone calls answered any questions and made me feel like I was the only customer that he was dealing with. I have dealt with other companies in the past, and the service representative always made me feel dumb when I asked a question. I’m so happy to be working with David! More

Always on time and perfect I have been a repeat client of Mercedes-benz EDH from the day they set up shop with a trailer for an office. My sister and I both bought cars then and I have been a repeat client of Mercedes-benz EDH from the day they set up shop with a trailer for an office. My sister and I both bought cars then and have come back ever sense. Sales and service combined just exceed expectations and Pat Upright will always be our friend and person to trust when purchasing a Mercedes. Don V. Has and will be my service representative because he always goes the limit with customer service. Greatest staff you will find at any dealership. More

SERVICE/GAYTON Gayton has been very helpful and done excellent job.I will always go back to him and has good understanding of my vehicles.Happy holidays and happy ne Gayton has been very helpful and done excellent job.I will always go back to him and has good understanding of my vehicles.Happy holidays and happy new year. More

First time visit after purchase Had my Mercedes malfunction after just 3 months old and needed to take to dealer where I bought it repair it Didn’t have an spot since vehicle was ch Had my Mercedes malfunction after just 3 months old and needed to take to dealer where I bought it repair it Didn’t have an spot since vehicle was check engine light come on and navigation system go out ( electrical ) Took into dealer without appt and was treated very well Mercedes is good about offering alternative transportation with a free loaner if your car is under basic warranty and given a car to get back home. My Service Advisor was great about keeping me updated and as soon as my car was done I went to get it the next day, Great service, not too sure about the car since it was the second time in for the same repair while so new Car was about 3 months old and about 3,000 miles old Hope it doesn’t have repeat repair again ( lemon ? ) More

Another great Service experience I have been doing business with Mercedes Benz of El Dorado Hills for about 13 years. I recently had my wife’s ML 350 serviced and again it was a gre I have been doing business with Mercedes Benz of El Dorado Hills for about 13 years. I recently had my wife’s ML 350 serviced and again it was a great experience. Don Vanderschoot has always been the ultimate professional. He always reviews the cost of services and when I can delay a service when it’s appropriate. More

Quick stop for air in tires Always friendly and helpful ..gets us in and done in a timely manner.. great customer service as long as we have been with them. Would recommend Always friendly and helpful ..gets us in and done in a timely manner.. great customer service as long as we have been with them. Would recommend More

Great Experience My experience with MB of El Dorado Hills was fantastic right from the moment I called to schedule my appointment to picking up my car upon completion My experience with MB of El Dorado Hills was fantastic right from the moment I called to schedule my appointment to picking up my car upon completion of the service. David is extremely professional and keeps you informed every step of the process. I would give them much more than 5 stars if I could. More

Great work, fast service! They repaired my front bumper in a couple of days, and gave me a nice loaner car to drive while I waited. My car looks like new now! They repaired my front bumper in a couple of days, and gave me a nice loaner car to drive while I waited. My car looks like new now! More

Service The services and the advisor are very knowledgeable. They are very promptly with there job. Oh, by the the car wash guy does an excellent job as we The services and the advisor are very knowledgeable. They are very promptly with there job. Oh, by the the car wash guy does an excellent job as well. More