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Mercedes-Benz of El Dorado Hills - Service Center
El Dorado Hills, CA
1,798 Reviews
1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center
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November 09, 2019
Outstanding service! Best customer service! Thorough, excellent communication, always treats me as though I’m the most important person there. Very impressed by everyone w Best customer service! Thorough, excellent communication, always treats me as though I’m the most important person there. Very impressed by everyone who works there! More
by LauraC
Verified CustomerEmployees Worked With
Daniel Clark
November 09, 2019
Obvious customer first commitment Broke down while passing through town on way to Tahoe late Saturday afternoon. Thought our vacation was ruined, but service center keep their doors o Broke down while passing through town on way to Tahoe late Saturday afternoon. Thought our vacation was ruined, but service center keep their doors open for us. They even arranged for a loaner vehicle. All without a complaint. We were in an out in 30 min. Amazing. This was my first experience with Mercedes of El Dorado Hills, and my first good experience with a Von Housen service center. When I first realized they were my best hope for repair I was both grateful and highly pessimistic. Part of me wanted to cancel my vacation more than deal with Von Housen ever again. I see now that my concerns about this particular dealership weren't warranted and I'd gladly take my car back here for service, and I will certainly consider buying my next car here. More
by LEWIS9
Employees Worked With
There were two service reps I dealt with. Both were good. , Gayton DeRosa
November 08, 2019
Excellent Professional Service Dan has been my service manager for over 10 years. Dan has been providing excellent professional service with great knowledge and confidence. Very ef Dan has been my service manager for over 10 years. Dan has been providing excellent professional service with great knowledge and confidence. Very efficient and timely. His service is greatly appreciated. More
by SN
Employees Worked With
Daniel Clark
November 06, 2019
Very poor customer services Poor quality of product (tires weren't good for the snow and we need it to buy new tires at 19 thousand miles). Customer service was poor at every si Poor quality of product (tires weren't good for the snow and we need it to buy new tires at 19 thousand miles). Customer service was poor at every single visit and we only had three (3) visits. Not interested in coming to this dealer in the near future. More
by tahoetzi
Employees Worked With
I do not recall their names, just their faces and attitudes.
November 06, 2019
Routine maintenance Don V did an extremely awesome job. From getting my car in and out from service. Provided me a loaner car when I need one. Don V did an extremely awesome job. From getting my car in and out from service. Provided me a loaner car when I need one. More
by anjoesuan
Employees Worked With
Don Vanderschoot
November 03, 2019
When you drive the best Mercedes Benz owners are unique. We drive the best vehicles on the road and expect the best service for them. Mercedes Benz of El Dorado Hills deliv Mercedes Benz owners are unique. We drive the best vehicles on the road and expect the best service for them. Mercedes Benz of El Dorado Hills delivers that level of service in every way. More
by CORRECTCON
Employees Worked With
Gayton DeRosa
November 02, 2019
History with Mercedes El Dorado Hills The needs of the customer are taken care of as soon as you drive up. I brought the car in for an unusual repair, the service department surveyed the p The needs of the customer are taken care of as soon as you drive up. I brought the car in for an unusual repair, the service department surveyed the problem and let me know there was a crack in the part. Mercedes was contacted and the part was replaced. I was kept abreast of the progress and was called when the part came in. This is our third Mercedes and we purchased it with El Dorado Hills because of the service we had received previously. More
by 9JOYCE7610
Employees Worked With
Chet Wagner, Daniel Clark
November 02, 2019
Great Customer Service The service was great, kept me updated on the status and then picked me up when the service was complete. I took it in for a check engine light and s The service was great, kept me updated on the status and then picked me up when the service was complete. I took it in for a check engine light and software was updated. Also replaced the engine mount as part of the warranty. However, now the start button does not work sometimes and have to take it back in to the dealer. More
by PETER.HEIR
Employees Worked With
Jason Downing, Matt Coats
November 01, 2019
Awesome Customer Service Service was fast and excellent. The young man David Kaplan that assisted me was wonderful and very helpful. I feel very safe and secure dealing wit Service was fast and excellent. The young man David Kaplan that assisted me was wonderful and very helpful. I feel very safe and secure dealing with Mr. Kaplan. More
by sgalloway0121
Employees Worked With
David Kaplan
October 31, 2019
Awesome customer service, everytime Their Service Center Employees are world class and they always deliver on time, with the highest quality. Don stands out in this team, as I have worke Their Service Center Employees are world class and they always deliver on time, with the highest quality. Don stands out in this team, as I have worked closely with him for a last few years and he has been extremely helpful. I appreciate his suggestions and advice each time. More
by MEHTAKAT
Employees Worked With
Don Vanderschoot
