Mercedes-Benz of El Dorado Hills - Service Center

Excellent service! Service was outstanding, as always. Daniel is so thorough and clear going over the details. Work was completed at the promised time, and Michael is a Service was outstanding, as always. Daniel is so thorough and clear going over the details. Work was completed at the promised time, and Michael is a great conversationalist for the rides to and from my house. More

Professional service Communication was good to explain what work would be done, how much it would cost and when it would be done. The dealership is clean and well organize Communication was good to explain what work would be done, how much it would cost and when it would be done. The dealership is clean and well organized to get you in and out as efficiently as possible. There are multiple waiting areas so you can work (me) or relax. Also a good selection of free beverages. More

Expensive but experts If you want the job done right with no worries and excellent customer service, go here. They are expensive but you know the prices upfront and they ha If you want the job done right with no worries and excellent customer service, go here. They are expensive but you know the prices upfront and they have always been honest and professional with me. More

20,000 mile tune up for my 2018 GLS 550 Great service from Daniel as always. Work was done on time and was done right, A loaner car was provided so I could run some needed shopping while I Great service from Daniel as always. Work was done on time and was done right, A loaner car was provided so I could run some needed shopping while I was waiting. My car was returned washed and clean. More

In and out in the time quoted by Don Always quick and easy to deal with. Dependable and can expect good advise. Have heard great reviews from other Mercedes owners in our neighborhood and Always quick and easy to deal with. Dependable and can expect good advise. Have heard great reviews from other Mercedes owners in our neighborhood and business associates. More

Phenomenal service From start to finish I am always taken well care of. Aside from the awesome brand, the service staff is very helpful, knowledgeable and friendly. I am From start to finish I am always taken well care of. Aside from the awesome brand, the service staff is very helpful, knowledgeable and friendly. I am always in good hands and won’t go anywhere else. Thank you for the help and support in the past and in the coming future. Special thanks to Jason Downing and crew. More

Great Purchasing Experience & Service! When the time came to replace our ML320 and E420 Mercedes-Benz of El Dorado Hills worked hard for our business. In addition to competitive pricing th When the time came to replace our ML320 and E420 Mercedes-Benz of El Dorado Hills worked hard for our business. In addition to competitive pricing they also took extra care to make the process of buying a car a pleasant experience. Since the purchase, we have serviced our cars exclusively through Mercedes-Benz of El Dorado Hills and Don Vanderschoot and the rest of the service team have gone out of their way to provide world class service. I wouldn't take my Mercedes anywhere else. More

Excellent customer service by service advisor Dan was very helpful in recommending service items to keep my car running on tip top shape. Very knowledgeable on common serviceable items and updates Dan was very helpful in recommending service items to keep my car running on tip top shape. Very knowledgeable on common serviceable items and updates me the status of my car. Summarised all the observations and findings before releasing my car. Informed me as well what was pending. Keeps me informed More

Friendly Service Personnel & Prompt Service The fuse of the electric charger was out. Daniel immediately asked the service person to change the fuse for me. He is doing a good job, as he's been The fuse of the electric charger was out. Daniel immediately asked the service person to change the fuse for me. He is doing a good job, as he's been doing in the past 10+ years. More

Great service as always. Daniel was able to give us guidance on late Saturday afternoon close to closing time when the problems arose and we were out of town. He told us to br Daniel was able to give us guidance on late Saturday afternoon close to closing time when the problems arose and we were out of town. He told us to bring the car in Monday morning even though we did not have an appointment and he was not going to be in until Tuesday. David took care of us on Monday morning and even got us a rental car. He was very attentive and kept us informed. On Tuesday when the car was ready, David and Daniel both took care of us. We really appreciate the great service that we always get. More