I recently purchased a certified pre-owned 2014 e350. I've had it for about 18 months.
In that time frame, I've taken the vehicle in for service three times. Every time I would go in for service,
I had to beg and plead and fight with them that I had a 2-year maintenance program INCLUDED! Each time they said "no, sorry" , the original owner only has that option, or, we'll do it for you "THIS TIME". Each time I went in, they would tell me this.
Well last week their Finance Manager, found my original paperwork, were it states "2 YR MAINTENANCE INCLUDED!!!" She said it's "internal" paperwork, and could not give me a copy. Wow!
Then when I came to pick up my car, it took them 30 minutes to find my keys.
I don't recommend this dealership