Here is my very sad story. I really hate myself for trusting these people, I lost so much money it's crazy. Little over a month ago I bought a nice AMG C63 Mercedes. I decided to come out of my comfort zone and get this car for my 30th birthday. Car Price Tag was $87,803 I gave them $21,000 down payment and $11,000 - Mercedes Security Deposit.
I was happy and excited to drive that car back home. I never owned Mercedes and Mercedes definitely earned a new fan that day. I loved that car, I loved it so much that after driving it for a few weeks I decided to ask my sales rep. if I can pay the difference and upgrade it to a better Model S, they had it in the showroom, it was $6,000 dollars more than mine. I asked if they had any programs that will allow me to upgrade my car since it was very new. Some companies starting to offer a Step-Up or Upgrade programs, if you owned their product for less then a month or sometimes even 60 days they will let you pay the difference and get a better model. I was not sure and decided to ask if that was possible.
My sales rep. said - "Of course Alex, just bring your car and check, and we will put you in a new car. Monthly payments will only increase 60 dollars” - he said. My monthly payment for the Mercedes I had was $1,163. I thought, upgrading and getting better/faster car with additional options such as moonroof, heads up display, better suspension etc etc. worth additional $60 per month, not that bad.
When I arrived at the dealership, I heard a lot of “warm” words thrown my way such as: “Bro”, “Friend”, “Because I like you, I’m going to make it work”, "Trust me, this is an amazing car”, “You’re so lucky”, “My manager usually want people to pay more on top of this price tag, because everyone wants this car so much.” and etc. I felt like I was doing the right thing and these people are really awesome, helping me to get a “dream car”.
I test drove new car and was really excited to get it. After that I went to sign a deal. They said, “You just need to sign miscellaneous paperwork and you’ll be on the way back home in a new car”.
Salesperson pointed with his fingers where to click on an iPad, it will put my initials automatically everywhere and we’re good to go. After I tapped on his iPad I asked about the papers, If I can get them right the way. He said he will send all the new paperwork to me via email later. I jumped in my new car and left.
When I got back home later that night I decided to check out the PDF docs he sent me.
I was shocked, as I went through the papers I discovered that my Previous Car, that I bought for a $87,803 with $20,000 Down Payment, plus $11,000 Security Deposit WAS TRADED-IN by me for a …. Seventy Five Thousand Dollars - $75,000. They also used my 20K Down Payment + $11,000 Security Deposit to pay the difference, it was all gone. I drove previous car for only several weeks, it had around 300 miles on it. I didn’t even removed protection tape from metal parts inside of the car - it was a brand new - beautiful car and it was processed as a trade-in. My new payment went up $400 dollars to $1,490 per month. First thing in the morning I drove back to the dealership it was less than 10 hours after I left Escondido Dealership with the new car. New car didn’t even had 5 new miles on it.
I respectfully spoke with multiple people, tried to explain to them the situation - that I was under the impression that I was returning my car and not trading it in. I was asking if they can unwind/cancel it and get my old car back, it was still parked on the lot. Absolutely nobody wanted to help, I spoke with management, they offered me - New tires and Breaks for free for my new car - as compensation.
No one disclosed to me that my car was traded-in, how much money I’m trading it in for and etc. Not a single person even pronounced the“Trade-in” word in front of me. They totally knew that this was a horrible, horrible deal. They acted like my friends, while intentionally skipping important information and saying paperwork was - miscellaneous things.
The worst thing is, that I can’t even enjoy my new car. I feel abused and betrayed. It was very stupid of me to trust these people. I despise Mercedes Benz as a Brand now, how they allow Dealership like this to rip off their customers without stepping in and requiring them to be transparent. They earned my trust, money and loyalty with the first car and they abused all of that with their next opportunity. I’ll do my best to spread the word and help people to learn from my mistake. It’s crazy what people can do to you while smiling in your face. Choosing Mercedes Benz Escondido was my life's worst mistake.
Corporate Mercedes Benz will refuse to assist you with any concerns you bring to them and redirect you back to the dealership. They’re pretty much-allowing dealership to do anything they want and it’s a disgrace.
Happy Holidays Everyone and Happy New Year!
Be smart, read what you sign. Mercedes Benz - NEVER AGAIN!