Mercedes-Benz of Escondido

I brought my vehicle in for scheduled service and a recall. I had requested a loaner car and arrived at the appointed time to find there was no loaner available. Since I cannot use a car service (Lyf recall. I had requested a loaner car and arrived at the appointed time to find there was no loaner available. Since I cannot use a car service (Lyft or Uber) since I cannot usually get a return car from my residence, I had to return later to obtain a loaner. I received a call from my service adviser and finally was able to leave the car for service on the 2nd attempt. Day 2--I received a text from my service adviser advising me that she was not working. I was advised that the service work was complete but the recall work required parts that were in LA and ordered. Parts should be in tomorrow. Day 3--I received notification that the recall parts were back-ordered and there was no estimate of delivery. My car was ready for pick up and the recall item would have to be done at a undetermined later date. It was too late to return to the dealership on day 3 but would return day 4. Day 4--I returned in the AM and spoke with my service adviser. She was unable to estimate when the parts would arrive but said she would call when they do. I took the paperwork and waited for someone to bring my car. When the car appeared it was beyond dirty. Apparently the car was stored outside and between the rain and dust from the new construction, the car was covered with dirt. In order to drive I had to use the wipers/water spray to clean the windshield. Then I had to wash the car myself. No dealership should ever deliver a vehicle in WORST condition than when it was brought in for service. I realize that the dealership did not have their car wash working but there are other options. Obviously the dealership is using some method to clean the cars being offered for sale. Needless to say I will consider other options for service in the future. More

Service is verry good and unit delivered on time. Carlos is a very fine Service Manager. Driver's floor mat is a problem - soiled when recelived. Need to be more attentive in placing protection. Carlos is a very fine Service Manager. Driver's floor mat is a problem - soiled when recelived. Need to be more attentive in placing protection. I have photos should you have questions. More

It took three months to get my car fixed. This experience Mercedes-Benz has been extremely horrible. I wish I would’ve never bought the car in the first place. It’s a shame what Mercedes-Ben This experience Mercedes-Benz has been extremely horrible. I wish I would’ve never bought the car in the first place. It’s a shame what Mercedes-Benz has turned into More

All the issues with my car were fixed/ repaired and I was kept updated every step of the way. kept updated every step of the way. More

On time, professional treatment with great courtesy. I need a part and they assured me of a timely call. I need a part and they assured me of a timely call. More

Mark and Jonathan did an excellent job for us. We appreciate their work and negotiations. We appreciate their work and negotiations. More

Prompt service of a recall. Good communication of the problem and resolved in one day. Good communication of the problem and resolved in one day. More

Everyone is very professional and courteous. The facility is well kept and clean. Communications with service staff is excellent. The facility is well kept and clean. Communications with service staff is excellent. More

I recently purchased my first Mercedes at the dealership in Escondido. Paulo, the sales agent, and David, the finance person, provided excellent service throughout the process. Their professionalism and att in Escondido. Paulo, the sales agent, and David, the finance person, provided excellent service throughout the process. Their professionalism and attention to detail made my car buying experience smooth and enjoyable. I highly recommend this dealership to anyone looking for a great customer service experience. Lisa More

It was professional and relatively quick. I hope the car issue won’t be able to repeat. I hope the car issue won’t be able to repeat. More