Mercedes-Benz of Escondido

Excellence service the best ever have The Mercades Benz roadside service comes through for me every time never disappointed me there concern for my safety if I was strand with my car windo The Mercades Benz roadside service comes through for me every time never disappointed me there concern for my safety if I was strand with my car window rolled up and down switch broken and I has my ML350 for 10 years now love it. More

Sales and Service are excellent Last week I brought our 2017 E300 in for the A service, which is the first service interval for a new Mercedes. Cindi greeted me as I drove up to the Last week I brought our 2017 E300 in for the A service, which is the first service interval for a new Mercedes. Cindi greeted me as I drove up to the service area and she could not have been more helpful and courteous. She took me directly to the service advisor, Estella Taylor. My wife and I own a Porsche and a Lexus in addition to the E300. We are used to and spoiled by Lexus and Porsche service. However, Stella exceeded any experience we have had with other dealers. She was cheerful, knowledgeable, and quick. After 5 minutes of paperwork she introduced me to David, who took me to my loaner car. He asked me if I was familiar with all the capabilities of an E300 and then gave me driving instructions on the use of the E300 parking application. All in all, it was a great experience. My only reason for reducing the rating one star, is a previous experience with this dealer rated only one star. Now that I know who to call for my service, I recommend this dealership without reservartion. More

Highly recommend for service and purchase! Escondido Mercedes is the best place to service your vehicle. They take care of you and your vehicle! I willl buy another car from them. Escondido Mercedes is the best place to service your vehicle. They take care of you and your vehicle! I willl buy another car from them. More

Great Experience My wife and I had a great experience buying our car. Friendly Customer Service. Great knowledge of the car we bought. Would recommend this dealership My wife and I had a great experience buying our car. Friendly Customer Service. Great knowledge of the car we bought. Would recommend this dealership to anyone. More

Broken door trim Raymond and Stella were fantastic in the service department. Both very friendly and easy to talk to. That why I like this dealership and team. They bo Raymond and Stella were fantastic in the service department. Both very friendly and easy to talk to. That why I like this dealership and team. They both went above and beyond with knowing how to deal with the coustomer. I've had Porsches BMWs and Mercedes is always a couple steps above in service and Raymond and Stella are a prefect example. Thx guys. Steve Walsh More

Problems don't exist Thought I had overheating problems- Negative results. Simply cool down for a great high compression car.my treatment at the dealership was superb .Tha Thought I had overheating problems- Negative results. Simply cool down for a great high compression car.my treatment at the dealership was superb .Thanks Zaira More

Service My service advisor, Brian Howe is always a pleasure to work with. He makes discounts where he can, which is appreciated and always keeps me informed o My service advisor, Brian Howe is always a pleasure to work with. He makes discounts where he can, which is appreciated and always keeps me informed of the progress. More

Excellent Service "A" except only one item apparently missed I had requested as a part of Service "A" that my tires be rotated as per the Perelli warranty requirements that the RunFlats be rotated every 5000mi. I had requested as a part of Service "A" that my tires be rotated as per the Perelli warranty requirements that the RunFlats be rotated every 5000mi. I made this request to the Service Agent twice while she was writing up the work order. Returning home with my paperwork I found that there was nothing on the work order about rotating the tires. I emailed and called the Service Department, however, did not get any response. All I want is a document that says my tires were rotated in the event of a warranty claim in the future. I have been doing business with this Mercedes agency since 1980 when it was located in El Cajon. It is a good agency to do business with. More

Made car buying simple with no games. Dealer staff showed us several vehicles that met our requirements, and offered a good price for the one we selected from their inventory. Team worked Dealer staff showed us several vehicles that met our requirements, and offered a good price for the one we selected from their inventory. Team worked together to satisfy us. More

Great dealership From our salesman Ed and David to the general manager Robin the dealership makes you feel like a long time friend, no sales pressure. Everyone not onl From our salesman Ed and David to the general manager Robin the dealership makes you feel like a long time friend, no sales pressure. Everyone not only loves the product but loves cars. We are looking forward to a long term relationship. More