Mercedes-Benz of Escondido

Rude, arrogant, non-caring I would run, not walk away from this dealership! I've owned 5 MB in a long lifetime and have never been treated so poorly by a sales manager. This guy I would run, not walk away from this dealership! I've owned 5 MB in a long lifetime and have never been treated so poorly by a sales manager. This guy acts like he just doesn't care! It's that simple. RUDE, ARROGANT, NON-CARING!! (Afshin Mirbolooki) In addition, the general manager doe not seem to return phone calls, so you're on your own. Read the rest of the reviews! More

beware before repair I have been going to Mb of Escondido for over 15 years. We are a five car family and have been repeatedly disappointed by poor repairs. My current sit I have been going to Mb of Escondido for over 15 years. We are a five car family and have been repeatedly disappointed by poor repairs. My current situation with them is as follows; I take my 2006 slk55 amg in for a basic service. Like usual they upsell me a couple extras I'm sure I didn't need. I pick up my car and it was running really rough. By the time I got home it was shaking like a paint mixer and blowing smoke out of the tailpipe. I have to have it towed back to the dealer because the check engine light went on. They call and tell me it needs 2000.00 in parts, but they're not sure it will fix the problem. I tell them I want to pick up the car to take it elsewhere. I specifically ask my service guy if they where able to get the check engine light to go off, and he told me yes. I go to pick up the car, when I get in it, the check engine light is still on. With mechanical experience, I explain how I determined the issue happened due to something they had done. After some warm discussion they pull they car readings from before the work they had done. The readings for those 2000.00 parts were good. They then agreed to fix the issue at their own expense. They call me the next day telling me that the car is ready, but they couldn't actually find the problem. They did something to get the check engine light off, but the car is still undriveable. Large plums of smoke fill my 2 car garage every start and even burns oil while driving. My son and I found the issue, we didn't have to take anything apart. We took off the oil fill cap with the engine running and found crankcase pressure pumping out like an exhaust pipe. This is a highly damaging condition. Amg international contacted me and told me to file a "tips" case with the dealership so that Mercedes international can get involved to help me. I get no help or concern from the current dealership staff. More

Irresponsible i had a great service advisor for 8 years. after he left MBZ of Esc threw me to the wolves. a basic service cost me $1,100+ after they offered me a 10 i had a great service advisor for 8 years. after he left MBZ of Esc threw me to the wolves. a basic service cost me $1,100+ after they offered me a 10% "good customer discount". they said i had all kinds of leaks of something or other although my garage floor was clean. i trust mercedes more than i trust my doctor and believed that the car probably needed whatever they said. when they delivered the car to me my door locking mechanism was broken. i was basically called a fibber by my new service advisor Jeff, the service manager Adolfo, and the GM would not return my calls. i'll let you know how well they do against me in court. i did not buy this car from them because they wanted $8,250 more then Mercedes-Benz of Anaheim. the receptionists and people answering the phones deserve 5 stars, the others ZERO. More

sale manager what a nightmare to deal with Bought a car from Ming, he is fantastic to deal with, drove the car for a week. transmission issue. brought back for them to check it out, came back a Bought a car from Ming, he is fantastic to deal with, drove the car for a week. transmission issue. brought back for them to check it out, came back and tell me it will cost me 4,000 to fix. xxx i said, no way i am going to pay. talked to sale manager to take the car back, charge me 1,000 for using the car fee. 3 weeks later no check in the mail. called him and threaten him with lawsuit. finally sent back. go here if you want to be treated like crap More

Arrogance and disrespect from the internet sales manager! Don't deal with an ARROGANT and DISRESPECTFUL Internet sales manager (MICHAEL STANSBURY) I buy cars every couple of years and have been doing so for t Don't deal with an ARROGANT and DISRESPECTFUL Internet sales manager (MICHAEL STANSBURY) I buy cars every couple of years and have been doing so for the past 20 years which means I have dealt with numerous managers and sales people in different states and different manufacturers, but never encountered such arrogance, disrespect like this from anyone! let alone a sales manager!! of course I made sure to put him in his place. I have all the emails of the conversation if anyone wants to know more!! More

Christopher Bayne was my service consultant during my recent 20,000 mile service. I was running late and let Chris know I would be there about 15 minutes late... Well, 45 minutes later, there I was, and recent 20,000 mile service. I was running late and let Chris know I would be there about 15 minutes late... Well, 45 minutes later, there I was, and there was Tarren White, the service greeter, welcoming me by name with a friendly " Hello Mr. Rodriquez, how are you today". WOW!! That DOES NOT happen anymore anywhere! Chris was ready to go with a loaner and the entire experience took 10 minutes! I appreciate those that respect my time, and being treated like a real person, not a number. Because of Chris and Tarren, I will only tell my friends and family to go to Mercedes Benz of Escondido More

l recently purchased a certified SL 550 at this dealership. My salesperson was Mike Rossi. He couldn't have been nicer or more patient. I also had the opportunity to meet Rhett Saunders, used ca dealership. My salesperson was Mike Rossi. He couldn't have been nicer or more patient. I also had the opportunity to meet Rhett Saunders, used car sales manger, who was also very pleasant. Since purchasing my car I have had several questions and issues to resolve, Mike and Rhett have been very responsive to resolving all my questions and issues. I would recommend visiting Mercedes of Escondido and Mike Rossi if you are interested in purchasing a vehicle. More