Mercedes-Benz of Escondido

I needed service twice for 2 separate issues on my S600 I've needed service on my 2003 S-600 twice in the last month. Both visits to the service department have been exemplary. I give 2 thumbs up to Eric I've needed service on my 2003 S-600 twice in the last month. Both visits to the service department have been exemplary. I give 2 thumbs up to Eric Muench at Customer Service and especially to Service Writer Charlie Buros. I felt that my best interests are served here and that I wasn't being "sold" service that may not really need to be done. GREAT JOB! Clean, friendly property, felt welcome, respected and appreciated. More

Most helpful service pesonal On December 02, 2016 I took my 2014 C 250 model car to service department checking flat tier that I purchased 2 month ago from them and I talked to o On December 02, 2016 I took my 2014 C 250 model car to service department checking flat tier that I purchased 2 month ago from them and I talked to one of service adviser name Brian Howe. After he carefully hear my problem sent my car for checking and solved the issue on time and I liked he hear my thanks and appreciation via Mercedes Benz of Escondido' management. Andrew A. Zahirnia 858-722-9424 More

Best service ever. 6 STARS! The best service I have ever received! I've been lucky to own many of the world's best automobiles, including Aston Martins, Lamborghinis, 6 STARS! The best service I have ever received! I've been lucky to own many of the world's best automobiles, including Aston Martins, Lamborghinis, Porsches, etc. -- I thus have had lots of experience with good (and not so good) service. MB of Escondido's service division went above and beyond for my "classic" 2003 S55, and I was visiting from out of state! The vehicle hadn't been starting right for a few months. Mercedes service centers in Las Vegas couldn't diagnose the problem, and neither could private mechanics. Then, during an out-of-town trip to San Diego, the car simply wouldn't start one morning. MB of San Diego flat out refused to see the vehicle, claiming they were packed and I was from out of town. MB of Escondido, however, understood my predicament and asked me to bring the car to them, which I did (it finally started, and I drove it straight there). The following is a list of the fantastic service I received: 1. Their customer service rep at first advised that I try a MB dealership closer to my hotel, to avoid inconvenience driving to Escondido. They were willing to sacrifice revenue for my convenience. 2. I saw a service rep (Adolfo) within 10 minutes of rolling in. 3. They promised they would try to remedy whatever the problem was by the next morning as I had to return to Las Vegas. 4. I received a loaner vehicle immediately, without asking. 5. The same afternoon I received an update -- a diagnosis was made (!), but the part wasn't going to be shipped on time. To get back home, they allowed me to take their loaner vehicle -- all the way to Nevada. 6. When I received the bill (electronically on my smartphone), the invoice was significantly lower in amount than expected. 7. They found another issue with my steering column which they fixed at no charge. 8. Adolfo then drove my vehicle all the way to Las Vegas to deliver it to me personally (a five hour drive), and pick up the loaner. 9. They knew I might never see them again. I was not a resident of San Diego, yet they went over and beyond in service. Blown away. I plan on visiting them again, and quite possibly using them for future purchases. More

European Delivery Loved all facets of European Delivery of my MB S550 Coupe. But if you are contemplating this program Take care, some dealers are unscrupulous. The MB Loved all facets of European Delivery of my MB S550 Coupe. But if you are contemplating this program Take care, some dealers are unscrupulous. The MB tour packages are included, as a line item, on the MSRP window sticker. With European delivery, the sticker is placed in trunk pocket. My dealer charged my credit card for the tour in advance and then included the Full MSRP in the cap price of my lease. Note that besides the cost of the package you also wind up paying local sales tax on an item not normally taxable. In addition, the lease had to be printed 4 times before I would approve it (the finance dept. at any dealership is really a secondary profit center) first we got rid of the "dealer Fee" paying the rent and utilities should be a function of overhead, imagine going to the super market and being asked to pay a "Grocers Fee). Next was $1,200 worth of useless sealers tacked on. After that the "Acquisition Fee" was attacked (if there really is one when dealing through MBFS), It was reduced by their so called "Dealer mark-up". The dealer is now in defensive mode. What should have been the trip of a lifetime, was saddened by the dealership's greed. Previous European Delivery customers check your paperwork More

The worest Merdedes dealership Avoid & Stay Away from MERCEDES-BENZ OF ESCONDIDO, do not ignore all negative reviews, they're true & real, I bought a 2013 CPO S550, car arrived with Avoid & Stay Away from MERCEDES-BENZ OF ESCONDIDO, do not ignore all negative reviews, they're true & real, I bought a 2013 CPO S550, car arrived with the following problems. Problem #1: there's noticeable dent on upper right front door, close to the mirror, Problem #2: they're damaged and scratches on Front right leather seat, Problem #3: the rear right back seat still look unbalance and tired, Problem #4: Full tank of gas was promised upon car delivery, car arrived with 1/2 tank, Problem #5: All interiors are dirty, especially floor mats, asked for new mats, but got rejected, The dent located on upper right front door, it can't be fix with dent repair, car ends up in the body shop for more than 10 days, the entire right hand side of car sanded & repainted(all snapshots are available to proof), All CPO documents had all inspections done & marked passed, I assumed buying a Mercedes CPO car is hassle free as a owner of 15+ Mercedes in past 20+ years, Contact MBUSA/Customer Care few times, spoke to Gabrielle(Employee ID#6346) and Activity ID#1380938031 filed, spoke to another MBUSA/Inspector Justin(Employee ID#6302) and emailed few time, no help or reply from MBUSA, now that I'm totally disappointed with Mercedes, I won't buy any Mercedes from now on, as matter of facts, I'll sell all my other Mercedes, C63, E350 and SL, Mercedes-Benz of Escondido is the worst dealership I ever deal with, both Internet Sales Manager Randy Johnson and General Manager Rhett Saunders did not take care of customer professionally, MBUSA shouldn't allow such dealership ruin their reputation, More

Awesome leasing experience Dan Casey had made the leasing of my new S550 an awesome experience. His professionalism, product expertise, and friendliness (not to mention his pa Dan Casey had made the leasing of my new S550 an awesome experience. His professionalism, product expertise, and friendliness (not to mention his patience) has made the entire process pleasant and stress-free. More

Happy that I bought my C 250 from Mercedes-Benz of Escondido Morteza. M I would like to Thank Mr. John Bober for helping during the process of purchasing my C-250 on August 16/2015. He was very helpful and ver Morteza. M I would like to Thank Mr. John Bober for helping during the process of purchasing my C-250 on August 16/2015. He was very helpful and very nice man.He made the deal possible for me. Also I would like to thank Dawn for taking the time to explain step by step the interior car features. She was very knowledgeable and friendly person. More

A Happy 2013 C 300 custome We purchased a 2013 C 300 4 matic from Mercedes-Benz Escondido in November 2014. We negotiated the deal with John Bober and got the car for a great p We purchased a 2013 C 300 4 matic from Mercedes-Benz Escondido in November 2014. We negotiated the deal with John Bober and got the car for a great price! After we purchased the car I noticed a few small dents which John Bober facilitated the removal of through the service department. Our experience at the service department has been all good. Jeff Jennewein is our service rep. He goes the extra mile routinely. As a professional, I can appreciate the 2/11 rule: Do something good and 2 people hear about it. Do something bad and 11 people hear about it. All the other satisfied customers should reply on this posting. They are busy! They must be helping other people besides us. We ae very satisfied with this dealership! Joe and Kathryn H. More

Stay Away !!! No Customer Respect We are totally disatifed with the poor customer service and lack of respect afforded us. We purchased a 2012 Mercedes C class in Feb minus one key an We are totally disatifed with the poor customer service and lack of respect afforded us. We purchased a 2012 Mercedes C class in Feb minus one key and the owners Manuel. John , our sales person promised to get us these missing items within 5-7 days .....27 days later , no key or manual. We're informed that the key was lost in transit and Al , the sales manager, said he'd didn't have the authority to order a new key for us ($500) too expensive ! Indicated that he would check with the other sales managers but didn't get around to it because he was too busy ! Our attempt at resolving the problem was met with similar apathy from the General Manager, Jason Cestaro.....he never called us back when we asked for a meeting . Problem still not resolved . More