Mercedes-Benz of Escondido

Very friendly stuff. Quick service. Was very easy to scheduled my car's maintenance service. Quick service. Was very easy to scheduled my car's maintenance service. More

I was happy they called the day before and was asking questions about my car and wanted to find a quick solution for me thank you. questions about my car and wanted to find a quick solution for me thank you. More

My experience was great with everyone I interreacted with during the process of picking and purchasing a car. The only thing I would comment about is in regards to the service requirements and the lack of in during the process of picking and purchasing a car. The only thing I would comment about is in regards to the service requirements and the lack of information available from Mercedes-Benz. We would like to have seen something with a breakdown of upcoming requirements and suggestions for maintaining the car so we could be better prepared when the time comes. More

My mom (87-years old! ) and I can't thank Mark Caparelli, Michelle Azimi and Mercedes- Benz of Escondido enough. This was the most stellar car buying experience we have ev ) and I can't thank Mark Caparelli, Michelle Azimi and Mercedes- Benz of Escondido enough. This was the most stellar car buying experience we have ever had, and no we did not buy a Mercedes we bought a preowned Nissan Altima! From my pre-visit communications with Mark to the time we spent with him at the dealership we couldn't have asked for a more enjoyable experience. When we arrived so many thoughtful staff made sure all was great for us and when we connected with Mark he couldn't have made us feel more comfortable. While he couldn't do "BOGO" (Buy the Altima get the Land Rover free) he made everything else that we requested happen. When Michelle stepped in for the Finance portion of the experience she exceeded all our expectations in terms of her genuine kindness, knowledge and her efficient processing time (in and out within 30 min!). Mark's send off when presenting us with keys, and explaining how to do everything on the car (including rolling up the windows) was a joy. The preowned Altima is PERFECT for my mom and pretty cool she has an Escondido Mercedes-Benz license plate holder that matches all the chrome details on her Altima. Can't wait to go back and buy a preowned QUALITY car for me - Mark is already on it. Forget every other dealership in San Diego County...if you want a quality vehicle whether Mercedes or an Altima go to Mercedes Benz Escondido. More

Service was quick. However, never called me when then part came in that I was waiting on. However, never called me when then part came in that I was waiting on. More

My Agent Amir is awesome, he is the one that helped found the dream of my car!! He’s courteous, professional, genuine and fun to talk to!! And on top of that, he checks up on me periodically even after the c the dream of my car!! He’s courteous, professional, genuine and fun to talk to!! And on top of that, he checks up on me periodically even after the car is sold to me just to make sure I’m fully satisfied with the car and answered all my questions whenever I have them with great amount it care and patience!! That’s the kind of real customer service I appreciate from Mercedez!! Now I know I really made the right choice!!! Thank you Amir!!! More

It was Great service that was provided by my service advisor to get the recall done on my vehicle advisor to get the recall done on my vehicle More

Jon F is great! Knew I had an issue the day before taking a trip and had me in first thing the next day. Thanks Knew I had an issue the day before taking a trip and had me in first thing the next day. Thanks More

Excellent service advisor,and customer service. Nice customer waiting lounge with complimentary drinks. Everyone is very helpful. Nice customer waiting lounge with complimentary drinks. Everyone is very helpful. More

Followed through with what was discussed. Communicated well. Seems simple but unfortunately some other dealers can’t seem to do this. Communicated well. Seems simple but unfortunately some other dealers can’t seem to do this. More