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Mercedes-Benz of Eugene

Eugene, OR

4.6
114 Reviews

2200 Martin Luther King Jr Blvd

Eugene, OR

97401

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114 Reviews of Mercedes-Benz of Eugene

February 21, 2023

Easton and the whole team at Mercedes Benz Eugene gave exceptional customer service. We would highly recommend them. They seem like a smaller lot but really that’s the best part about it. Everyone we enco More

by Abby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Easterson
Feb 21, 2023 -

Mercedes-Benz of Eugene responded

Thank you for the review, Abby! We are so glad to hear that you had a successful experience working with Easton and the Mercedes-Benz of Eugene team. Drive safely, and we hope to see you back again down the road!

February 20, 2023

Ml 350 service. At service they managed to break wiper mechanism and create engine oil/ fluid leaks that never existed before in 9 years of owning the car. Tim More

by DRWAGNER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Powelson
Feb 21, 2023 -

Mercedes-Benz of Eugene responded

Your review is very upsetting to read and does not reflect the attentive service I expect from our team. We take claims like this seriously and I would like to discuss your experience with you directly. I won't be able to locate your contact information without a full name, so please give me a call when you have a moment. Thank you, Wyatt Stoppard - Service Manager - 541-687-8888

February 20, 2023

Easton was knowledgeable, friendly and helpful. The whole car buying process was smooth and easy. More

by troffice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Britain, Easton Easterson
Feb 21, 2023 -

Mercedes-Benz of Eugene responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Easton and the Mercedes-Benz of Eugene team. Drive safely, and we hope to see you back again down the road!

February 19, 2023

Great service. I love the personal touches they provide and their staff is extremely friendly. More

by MOLLY.SCURTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Powelson
Feb 20, 2023 -

Mercedes-Benz of Eugene responded

It was our pleasure to assist you! Thank you from all of us here at Mercedes-Benz of Eugene!

February 16, 2023

I have been buying cars from this dealership for over 20 years. They are honest and dependable. I would never go anywhere else to purchase a new or used vehicle. More

by Mindy
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Britton, Ralph Parshall, Amber Ivey, Robert Wilson
Feb 16, 2023 -

Mercedes-Benz of Eugene responded

Mindy, thank you for the review! We appreciate your business and hope to see you back again at Mercedes-Benz of Eugene. Safe travels!

February 15, 2023

Car needed additinal repair which was to take one additional day apparently after repair was started MB found out they did not have all the parts. Seems like someone should have confirm all parts wer More

by RICK@DUNCANBROWN.COM
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Powelson
Feb 22, 2023 -

Mercedes-Benz of Eugene responded

I am disappointed to see we fell short of our five-star expectations. I understand that having to return for service is frustrating, and I apologize that we did not have the part on hand. We always strive to get the job done on time. Please reach out if there is anything I can do in the meantime to assist you further. Thank you, Wyatt Stoppard - Service Manager - 541-687-8888

February 15, 2023

Quick to come to vehicle when you pull in. The check in area being covered is appreciated. Never seen waiting room. Always offered a free shuttle to wherever I want to go and will pick you up More

by BGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry, Matthew Powelson, Shawn Bennett
Feb 15, 2023 -

Mercedes-Benz of Eugene responded

Thank you for sharing your feedback with the Mercedes-Benz of Eugene team. We appreciate your business and are glad our services are reliable. Until next time!

February 15, 2023

My 2011 View now runs like a new vehicle, more power and better brakes -- and it only went in for a recall and an A and B service! More

by DAVIDKCALDERWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Bennett
Feb 15, 2023 -

Mercedes-Benz of Eugene responded

Thanks for the great review of Mercedes-Benz of Eugene, David. We are thrilled to hear that your vehicle is running like new!

February 13, 2023

It is rare to meet a sales person as good as Easton! He exceeded our expectations! The entire staff was friendly and communicated with us in a timely manner. More

by kkwaterhouse
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
The Finance Manager was also helpful, Easton Easterson, Robert Wilson
Feb 14, 2023 -

Mercedes-Benz of Eugene responded

It's great to hear that Easton took such great care of you! Thank you for choosing Mercedes-Benz of Eugene and for sharing your experience. Safe travels ahead!

February 13, 2023

Had a wonderful experience buying a vehicle remotely. Easton was more than happy to take additional pictures and videos, and made the process easy. More

by Mhud33185
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Easton Easterson
Feb 14, 2023 -

Mercedes-Benz of Eugene responded

We're delighted Easton stepped up to the plate to assist with your remote purchase. This is the kind of feedback we love to receive and will gladly pass along your kudos. Enjoy the new ride and thanks for choosing Mercedes-Benz of Eugene!