Back

Mercedes-Benz of Eugene

Eugene, OR

4.6
114 Reviews

2200 Martin Luther King Jr Blvd

Eugene, OR

97401

Directions

By Type

114 Reviews of Mercedes-Benz of Eugene

May 11, 2023

I returned to MB Eugene after my last mercedes was totaled in an accident They have always treated me with courtesy and respect and I appreciate their good service. More

by Lbshubert
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Easton Easterson
May 11, 2023 -

Mercedes-Benz of Eugene responded

Thank you for the review! We are so glad to hear that you are confident in the Mercedes-Benz of Eugene team to get the job done. We appreciate your continued support and hope to see you back again down the road!

May 09, 2023

I was able to buy my car easily through a series of texts and emails. The process was pretty simple. More

by brooke.gu3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Easterson
May 09, 2023 -

Mercedes-Benz of Eugene responded

Congratulations on the new vehicle! We are thrilled that our Mercedes-Benz of Eugene team was able to make the sales process so simple for you. Have a great day and enjoy the ride!

March 29, 2023

Easton helped with the entire buying process of my new Mercedes. From looking at various models with him to working with their finance department - the experience was seamless. Highly recommend! More

by omonjaras
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Easterson
Mar 29, 2023 -

Mercedes-Benz of Eugene responded

Thank you for the review! We are so glad to hear that you had such a successful experience working with the Mercedes-Benz of Eugene team. Drive safely, and we hope to see you again down the road!

March 07, 2023

Staff is Professional, dealership clean, good selection of cars, there was no pressure to buy More

by kriskelso7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Easterson, Amber Ivey, Robert Wilson
Mar 07, 2023 -

Mercedes-Benz of Eugene responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Mercedes-Benz of Eugene team. Drive safely, and we hope to see you again down the road!

March 06, 2023

Always extremely attentive and expedient. I have another car so I was not in a rush to get my Mercedes back from service. More

by SUSAN34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Parshall, Matthew Powelson, Shawn Bennett
Mar 06, 2023 -

Mercedes-Benz of Eugene responded

Thank you for leaving Mercedes-Benz of Eugene this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you and perform your service! Have a great day and keep us in mind for any future needs!

March 05, 2023

They got my car in promptly, and did an excellent job with the work they performed. Jason kept us informed as to the progress. More

by YLWLAB4ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry
Mar 06, 2023 -

Mercedes-Benz of Eugene responded

It's great to hear that Jason took such great care of you! Thank you for choosing Mercedes-Benz of Eugene and for sharing your experience. Safe travels ahead!

February 28, 2023

Easton was incredibly helpful in getting my MercedesMe App account set up and connected to my car. Thanks Easton! More

by samantha.snyder
Recommend Dealer
Yes
Employees Worked With
Easton Easterson
Feb 28, 2023 -

Mercedes-Benz of Eugene responded

Samantha, thank you for the review! We are so glad to hear that Easton delivered such a successful experience. Drive safely, and we hope to see you back again at Mercedes-Benz of Eugene!

February 23, 2023

I took my car to the dealer since my Mercedes model has a closed transmission. When dropping off the car, I said the transmission fluid was probably low. I was quoted $518 for transmission service, which I a More

by OREGONSOONER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Bennett
Feb 24, 2023 -

Mercedes-Benz of Eugene responded

We strive for excellent service and fair prices for our customers and I am sorry to hear you feel we did not provide that. We want customers to feel confident in our service work and I apologize for any miscommunication. You brought your vehicle in for low transmission fluid. Your transmission is a sealed unit and therefore if low on fluid it could be leaking amongst other possible issues. Upon diagnosis we found fluid leaks at your transmission and internal faults in the transmission computer for gears slipping which indicates non-repairable internal damage. $8250.00 of that $9915.00 of recommended repairs that you speak of was for a transmission replacement due to damage caused by low fluid because of transmission leaks. We feel that any repair to the transmission at this point would be temporary and not cost-effective. Additionally, we informed you that rear brakes will need future attention and provided an estimate accordingly. If you would like to discuss your recommendations and diagnosis further, please reach out to me directly and I would be happy to go over our findings. Best, Wyatt Stoppard - Service Manager - 541-687-8888

February 21, 2023

MB Eugene does a terrific job making the car buying & maintaining process comfortable. Easton made our purchase process the easiest. I appreciated the time he took to walk us through various vehicles via More

by Chelseahopkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Easterson
Feb 22, 2023 -

Mercedes-Benz of Eugene responded

Your review is music to our ears! We're elated that Easton and the rest of the Mercedes-Benz of Eugene team have delivered professional service that's made your experience seamless. When a customer says words like this, we know we're doing things right. Thank you for all your support!

February 21, 2023

Easton is a pleasure to work with and knows the products which was helpful to make a decision. MB of Eugene is my favorite dealership because they are led by a GM/owner that embodies integrity and supports More

by AFoglio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Easterson, Amber Ivey
Feb 21, 2023 -

Mercedes-Benz of Eugene responded

This is great to hear! Thank you for your kind words regarding Easton and our team. We appreciate your business and support and hope to continue business with you in the future. Until next time, safe travels from your friends at Mercedes-Benz of Eugene.

...
9
...