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Mercedes-Benz of Fayetteville - Service Center

Fayetteville, NC

4.8
203 Reviews

203 Reviews of Mercedes-Benz of Fayetteville - Service Center

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May 15, 2025

Steve took EXCELLENT care of my car and brought the loaner to my home - which was a HUGE help! My car was returned to me in pristine condition - cleaned inside and out! Steve was very helpful in expl More

by stephanie.thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
April 25, 2025

The service team is the best! In and out without problems and service provider gets an A plus More

by Mmorgan10163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stackhouse
Apr 29, 2025 -

Mercedes-Benz of Fayetteville responded

Thank you for your kind words and the 5-star review! We’re so happy to know you had a great experience. We hope to welcome you back soon!

April 18, 2025

I was greeted as I drove in and taken care of immediately. Steve had my paperwork ready and took great care of me. More

by mclp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stackhouse
Apr 29, 2025 -

Mercedes-Benz of Fayetteville responded

Hi there, thanks for the kind words! We’re so happy to hear that you had a great experience. Your feedback means a lot to us, and we look forward to serving you again.

Apr 30, 2025 -

mclp responded

The service like I said was great was happy to have a loaner. The problem with my car was solved and it’s in great condition. Steve was great and very knowledgeable and professional.

January 24, 2025

Everyone was there to greet and assist me when I called for assistance in an emergency. Thanks to all of the great guys and gals! More

by scottys2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Feb 06, 2025 -

Mercedes-Benz of Fayetteville responded

Hi there, thank you for your kind words! We’re glad you enjoyed your visit and found our team to be so helpful. Your appreciation means a lot, and we’re always here to help whenever you need us! Take care!

December 31, 2024

Excellent service at this dealership. Mercedes prices can be high, but quality is worth it, More

by emholden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Johnson
Feb 06, 2025 -

Mercedes-Benz of Fayetteville responded

Hi there, thank you for your feedback! We’re glad to hear you had an excellent experience with us. We appreciate your support and look forward to assisting you again in the future! Take care.

November 24, 2024

The customer service is exceptional. Mercedes Benz of Fayetteville is always friendly and thorough in the Service Department. More

by mstanya411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trina
Dec 03, 2024 -

Mercedes-Benz of Fayetteville responded

Thank you for your kind words! We’re so glad to hear that you’ve consistently had a great experience with our Service Department. Providing friendly and thorough service is something we take pride in, and it’s wonderful to know that it shows. We appreciate your continued trust in Mercedes Benz of Fayetteville and look forward to serving you again soon!

June 11, 2024

Valley is very concerned about the satisfaction of all it's customers and their concerns ! More

by llrgilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Jun 14, 2024 -

Mercedes-Benz of Fayetteville responded

Thank you for recognizing our commitment to customer satisfaction. We value your feedback!

April 18, 2024

They always make sure that I'm taken care, in a timely manner. They keep me informed. More

by gwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Miller
Apr 19, 2024 -

Mercedes-Benz of Fayetteville responded

You'll always be taken care of at Mercedes-Benz of Fayetteville, Gwen! Thank you for rating us five stars!

March 14, 2024

horribly rude service when checking in my car for service with Jason, Who only communicated once by text on 2/22/24. After several attempts to reach out to Jason to find out the status of my ca More

by jenniferblackicy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Jason
Mar 14, 2024 -

Mercedes-Benz of Fayetteville responded

We deeply apologize for the negative experience you had with our service department. Our team understands your frustration, and we never want this for any of our customers. Providing you with clear and frequent communication regarding your service and financing is a top priority. At your earliest convenience, please reach out to Service Director Chris Baxley at 910-487-0000.

Mar 15, 2024 -

jenniferblackicy responded

Chris, Thank you! For reaching out and listening to my concerns. I look forward to working with you throughout this process

March 06, 2024

Our Advisor did an excellent job of ensuring our vehicle received its service and informing us of all the work needed. More

by mferg50
Recommend Dealer
Yes
Employees Worked With
Jason Miller
Mar 07, 2024 -

Mercedes-Benz of Fayetteville responded

We're glad to hear you had a great service experience. Thank you for choosing Mercedes-Benz of Fayetteville!

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