Mercedes-Benz of Fayetteville - Service Center

Steve took EXCELLENT care of my car and brought the loaner to my home - which was a HUGE help! My car was returned to me in pristine condition - cleaned inside and out! Steve was very helpful in expl loaner to my home - which was a HUGE help! My car was returned to me in pristine condition - cleaned inside and out! Steve was very helpful in explaining what needed to be tended to and what was completed. I am very grateful for his attention to detail! More

The service team is the best! In and out without problems and service provider gets an A plus In and out without problems and service provider gets an A plus More

I was greeted as I drove in and taken care of immediately. Steve had my paperwork ready and took great care of me. immediately. Steve had my paperwork ready and took great care of me. More

Everyone was there to greet and assist me when I called for assistance in an emergency. Thanks to all of the great guys and gals! for assistance in an emergency. Thanks to all of the great guys and gals! More

Excellent service at this dealership. Mercedes prices can be high, but quality is worth it, Mercedes prices can be high, but quality is worth it, More

The customer service is exceptional. Mercedes Benz of Fayetteville is always friendly and thorough in the Service Department. Mercedes Benz of Fayetteville is always friendly and thorough in the Service Department. More

Valley is very concerned about the satisfaction of all it's customers and their concerns ! it's customers and their concerns ! More

They always make sure that I'm taken care, in a timely manner. They keep me informed. manner. They keep me informed. More

horribly rude service when checking in my car for service with Jason, Who only communicated once by text on 2/22/24. After several attempts to reach out to Jason to find out the status of my ca service with Jason, Who only communicated once by text on 2/22/24. After several attempts to reach out to Jason to find out the status of my car by phone calls, I left voicemail, text messages. No response none was returned.. I then asked for someone else to assist me other than Jason, I then spoke with Chris who is the Service manager. But Mr. Jason wanted me to know Chris is just an Service manager assistant. I didn’t ask what his position was I just didn’t want to deal with Jason. Although Chris came through in a big way he kept me on the phone checked out my paperwork looked at my coverage see what I had warranties on and told me it would be covered under that warranty he didn’t just give me his word he check and follow up with someone else before he told me. Current date 3/13/24. I’ve received a phone call from Mercedes Benz of Fayetteville it was Jason. Why? When I asked not to deal with this person any father. So Mr. Jason goes on to tell me that after three weeks almost a month of my car sitting on the lot. Jason now give me a call ready to work on my car but tells me that I need diagnostic for something that’s on the warranty and I need to pay them for diagnostic and it might not be covered. I’m gonna leave it here because for the outrageous xxxxxxxx reason Jason gave me, I’m going to have to leave this matter in the hands of my lawyer. You expect us to honor our contract with you , but you don’t want to honor your contract ,or warranties with us. Bad business!! More