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Mercedes-Benz of Fayetteville - Service Center

Fayetteville, NC

4.8
211 Reviews

211 Reviews of Mercedes-Benz of Fayetteville - Service Center

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September 14, 2025

Friendly and great attitude. Jason went above and beyond to get my promised Saturday discount. When the computer did not acknowledge said discount Jason was determined to have i More

by cbougard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
August 21, 2025

service provider was wonderful and the staff was able to address my conserns. Great Job More

by Jcmnc76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Aug 28, 2025 -

Mercedes-Benz of Fayetteville responded

Hi there! It means a lot that you took a moment to rate your experience. We're always glad to help. We look forward to serving you again!

August 16, 2025

Jason and the crew were outstanding in service and communicating the problem and repairs in a timely manner. More

by apostlebraxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason @ the service desk
Report | Print
Aug 28, 2025 -

Mercedes-Benz of Fayetteville responded

Hi there! We appreciate you stopping in and leaving us a rating. We're here anytime you need us. Have a great rest of your day.

August 14, 2025

Fast service. Was able to get my car in and received a loaner vehicle due to a 5hr wait. Great option for those of us who live 45mins away from the dealership. More

by farrel_mclaurin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know
Report | Print
Aug 28, 2025 -

Mercedes-Benz of Fayetteville responded

Thank you for your review! We’re always here to make your experience as smooth and stress-free as possible. We appreciate your rating and we look forward to serving you again!

July 29, 2025

Excellent service and very attendant to their customers! It's a pleasure doing business with this dealership! More

by purplejrw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Johnson
Report | Print
Aug 28, 2025 -

Mercedes-Benz of Fayetteville responded

Thank you for your review! We’re always here to make your experience as smooth and stress-free as possible. We appreciate your rating and we look forward to serving you again!

July 24, 2025

Mercedes-Benz of Fayetteville's service department is an oasis in a desert lacking in service oriented people. Justin represents Mercedes and Mercedes of Fayetteville extremely well. More

by AlpinaB7
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Aug 28, 2025 -

Mercedes-Benz of Fayetteville responded

We really appreciate you taking the time to leave us a review! It's great to know we were able to help. Wishing you all the best on the road ahead!

July 12, 2025

Brought my 2016 Mercedes CLS in for a shimmy in the front end and service advisor Steve Stackhouse and the technician addressed and my salesman Courtney addressed all my concerns. More

by Mikepm.71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stackhouse, Courtney
Report | Print
Jul 18, 2025 -

Mercedes-Benz of Fayetteville responded

Hi there! We appreciate you stopping in and leaving us a rating. We're here anytime you need us. Have a great rest of your day.

Jul 18, 2025 -

Mercedes-Benz of Fayetteville responded

Hello! Thanks so much for your rating. We hope everything went just the way you expected. If you need anything else, please don’t hesitate to reach out. Have a great day.

June 04, 2025

I was absolutely taken care of at the Fayetteville Mercedes-Benz dealership. I will get all my service work on my GLC 300 done there. More

by Kentowin65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherri
Report | Print
Jul 10, 2025 -

Mercedes-Benz of Fayetteville responded

Hi there, we really appreciate you leaving a review! Thanks for taking the time to rate your visit. We’re so glad you felt our team provided 5 star service, we’re always happy to help! Have a great day and take care.


May 15, 2025

Steve took EXCELLENT care of my car and brought the loaner to my home - which was a HUGE help! My car was returned to me in pristine condition - cleaned inside and out! Steve was very helpful in expl More

by stephanie.thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Jun 03, 2025 -

Mercedes-Benz of Fayetteville responded

Hi there, we appreciate your review! We strive to make every visit easy and efficient and we’re glad to hear that reflected in your experience. Have a great day!

April 25, 2025

The service team is the best! In and out without problems and service provider gets an A plus More

by Mmorgan10163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stackhouse
Report | Print
Apr 29, 2025 -

Mercedes-Benz of Fayetteville responded

Thank you for your kind words and the 5-star review! We’re so happy to know you had a great experience. We hope to welcome you back soon!

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