Mercedes-Benz of Fayetteville - Service Center

Jordan was very professional and kept me informed on the process of my repairs. Never had a bad experience with this dealership. I would highly recommend it. process of my repairs. Never had a bad experience with this dealership. I would highly recommend it. More

A special thank you to Jamie Johnson who took the time to make sure our van was repaired as quickly as possible. Also to the dealership for having the wheel sensor in stock. make sure our van was repaired as quickly as possible. Also to the dealership for having the wheel sensor in stock. More

I requested a loaner, however was told that there was none available. however, if they were to keep my car overnight, which the did. I wan not offered an loaner and had to be without transportation for a none available. however, if they were to keep my car overnight, which the did. I wan not offered an loaner and had to be without transportation for a day and half. I wondered why I was not offered a loaner ? Was it because I wad an minority ? More

Great service experience for my regularly schedule maintenance. Picked up my car and provided a loaner (Reggie is exceptional and great to work with) had the car in and out of the shop in one day. Who maintenance. Picked up my car and provided a loaner (Reggie is exceptional and great to work with) had the car in and out of the shop in one day. Whole process ran smooth and I was/am very satisfied More

My visit was well. My service advisor Sherri, kept me abreast of all details with my vehicle. My experience was experience was top-notch and I will return. abreast of all details with my vehicle. My experience was experience was top-notch and I will return. More

They got me in the next morning for emergency service when my retractable top failed partially opened. The were able to rescue my golf clubs from the trunk so I could still enjoy the weekend. They took when my retractable top failed partially opened. The were able to rescue my golf clubs from the trunk so I could still enjoy the weekend. They took me to and picked me up from the airport where I found a better price to rent a car while the parts were ordered and the repair made. They tried really hard to get me a loaner first but non were available on short notice. They turned my first week living in NC from a nightmare into a good experience. More

Per usual, my service experience was excellent in all aspects and Brooke is an attentive, pleasant, organized service coordinator. Twenty-five words is a ridiculous requirement. What am I, a high school aspects and Brooke is an attentive, pleasant, organized service coordinator. Twenty-five words is a ridiculous requirement. What am I, a high school sophomore? More

Customer service was second to none. Staff was very friendly and knowledgeable. The workmanship was as advertised and my vehicle cleaned inside and out. Completely satisfactified with the quality of se friendly and knowledgeable. The workmanship was as advertised and my vehicle cleaned inside and out. Completely satisfactified with the quality of service! More

Outstanding turnaround service! My appointment was at 0815 but the service was started early. I appreciated having the work done early since I had other things to do that morning. 0815 but the service was started early. I appreciated having the work done early since I had other things to do that morning. More

Remember that old joke about dealerships taking advantage of a woman and racking up ridiculous charges? How about $2,500 to replace a centrifuge, back brakes that were "showing signs of wear" and some suppo of a woman and racking up ridiculous charges? How about $2,500 to replace a centrifuge, back brakes that were "showing signs of wear" and some supposed oil leak that we never saw. When I called back to stop the work, they said "too bad, my mechanic already started". Then they called my wife back instead of me. Beware of any dealership that wants to give your car the "once over" The only thing they are working over is your wallet. My wife did appreciate the breakfast and the shuttle ride. Too bad it cost the same as a trip to Disney and I never got to see Mickey. More