Mercedes-Benz of Fayetteville - Service Center

Great place to get an efficient service. Jamie was awesome and kept me informed. The car was ready as agreed. They went to extra length to instill COVID precautions and safety measures awesome and kept me informed. The car was ready as agreed. They went to extra length to instill COVID precautions and safety measures More

great experience and prompt service would recommend I had recall on my work vehicle. The dealer took care of it in a prompt manner so I could go back and take care of business. I had recall on my work vehicle. The dealer took care of it in a prompt manner so I could go back and take care of business. More

Appointment was convenient, facility was clean & COVID compliant. Work was done like I expect from Mercedes and there were no surprises on the bill. I’ll happily go back. compliant. Work was done like I expect from Mercedes and there were no surprises on the bill. I’ll happily go back. More

Great Job The service by the service center was excellent and the employees were very helpful. All of my needs were meet and items they found were also complet The service by the service center was excellent and the employees were very helpful. All of my needs were meet and items they found were also completed. More

Mercedes-Benz of Fayetteville is the absolute best! They all go above & beyond and have the BEST customer service! I know without a doubt my car is well taken care of once I take it in for service. all go above & beyond and have the BEST customer service! I know without a doubt my car is well taken care of once I take it in for service. More

Exceptional customer service 🙌🏽 I called to schedule an appointment for overdue maintenance service with a loaner. I spoke with Dwayne Autry and he informed me that it could possibly I called to schedule an appointment for overdue maintenance service with a loaner. I spoke with Dwayne Autry and he informed me that it could possibly be a week out. I explained to him that I was approaching 65 days overdue(life was beyond busy). Dwayne asked me to hold on and he would try. Dwayne came back on the line and asked me if I could be there the following day at 8:00am. Needless to say, I was grateful for the much needed appointment and of course he put me in a 2020 loaner (smooth move...I started to call an uber, so I could rid myself of the temptation). I loved the loaner!!!! Aht! Aht! Not upgrading 😎! Jamie has always handle my services and done it so well (love Jamie). But I'm so glad that Mercedes of Fayetteville has a competent team of professionals that can seemlessly meet my needs. Dwayne asked if I was military and applied to my balance..saved me some money and that's always a plus. Thank you for the professionalism and outstanding customer service. Dwayne Autry was wonderful!!! More

excellent, convenient Jamie and the technicians did a great job as usual. Thanks for their continued personal attention and good service. I like the new service area and dr Jamie and the technicians did a great job as usual. Thanks for their continued personal attention and good service. I like the new service area and drop off procedure at the new facility. More

Exceptional and immaculate I hope the employees are as proud of this new dealership as the customers are (or should be). It's not just a step up from the old dealership, it's a I hope the employees are as proud of this new dealership as the customers are (or should be). It's not just a step up from the old dealership, it's a whole new world... a glass world at that... giving total "transparency" with the expansive use of glass even allowing observation into the service bay areas. Quite refreshing! More

The appointment set up was real fast & professional. The actual appointment was quick, friendly, & comfortable!! The service was generous and very nice! Also had a comfortable atmosphere. actual appointment was quick, friendly, & comfortable!! The service was generous and very nice! Also had a comfortable atmosphere. More

If you are not using Mercedes Benz of Fayetteville for all of your service needs, you are missing out on the true Mercedes Benz Experience. “ The best or nothing at all “ There is no better dealership an all of your service needs, you are missing out on the true Mercedes Benz Experience. “ The best or nothing at all “ There is no better dealership and no better service advisor than Jamie! Hands down. More