Mercedes-Benz of Fayetteville - Service Center

Customer satisfaction and friendly service staff I had my Mercedes C-class in for service at this dealership and the service was amazing!! Everyone was very professional and friendly. They all made m I had my Mercedes C-class in for service at this dealership and the service was amazing!! Everyone was very professional and friendly. They all made me feel very welcomed and made sure to update me on the car throughout the entire process. After looking at the repairs, everything looks perfect. It is rare to find good customer service these days and after many disappointing trips to other service departments with our other vehicle, I decided to take my Mercedes straight to the experts... Mercedes-Benz of Fayetteville just earned a lifelong customer after only one visit! Job well done! More

Mr Derrick Walden Debbie Wheeler is truly the best at what she does she always provides great customer service and goes above and beyond the call of duty. Debbie Wheeler is truly the best at what she does she always provides great customer service and goes above and beyond the call of duty. More

Customer satisfication I have never been in a dealer ship that has customer relations as this one. I was very impressed and yes I would go back and buy a car. With the car c I have never been in a dealer ship that has customer relations as this one. I was very impressed and yes I would go back and buy a car. With the car check to see what is wrong with my Benz it was very professional and I was very comfortable in waiting. They kept you up dated on how things are going and explained the repairs needed with the cost as well. More

Great Customer Service! I had my Mercedes SUV serviced at this dealership and had a great experience. The staff was very professional and friendly. I was able to get a loan I had my Mercedes SUV serviced at this dealership and had a great experience. The staff was very professional and friendly. I was able to get a loaner car for the day which was a great help given my busy schedule. They called when service was completed and I was able to pick up at my convenience. I was in and out dropping off and picking up my vehicle. I will continue to have my vehicle serviced at this location. More

good service Servicing a Porsche is not inexpensive and the lower rating is for Porsche, not the dealership. The work was prompt and accomplished without problems. Servicing a Porsche is not inexpensive and the lower rating is for Porsche, not the dealership. The work was prompt and accomplished without problems. I chose to wait and the wait time was acceptable. More

Service My rep (Woody) set my service around my day trip. He also arranged a ride for me to meet the bus. Upon my return my SUV was ready and because he took My rep (Woody) set my service around my day trip. He also arranged a ride for me to meet the bus. Upon my return my SUV was ready and because he took my credit card information, all I had to do was get in and go. NOW THAT'S SERVICE!! More

SERVICE i WAS PLEASE WITH THE RECOMMENDATION MADE TO ME IN DECIDING TO GET THE REPAIRS DONE.JAMES CALLED ME IN A TIMELY MANNER AFTER I DROPPING MY VEHICLE O i WAS PLEASE WITH THE RECOMMENDATION MADE TO ME IN DECIDING TO GET THE REPAIRS DONE.JAMES CALLED ME IN A TIMELY MANNER AFTER I DROPPING MY VEHICLE OFF AND IN FORMED ME OF PROBLEMS THAT NEEDED TO BE REPAIRED. More

Where Do I Begin? Where do I begin...... I was on a vacation from Va. Beach, Va. to see my family in Ga. The alert icon informed me that I had 29lbs of air in the rear Where do I begin...... I was on a vacation from Va. Beach, Va. to see my family in Ga. The alert icon informed me that I had 29lbs of air in the rear passenger tire! I got off the next exit, put air in it, and watched the numbers. By the 12-15 mile distance I had lost air again (another alert). I got off the Fayetteville/Ft. Bragg exit and prayed. The Lord provided me with safety and the best possible experience imaginable, just minutes from where I was. I used the "help/roadside assist button" to speak with a MB rep. who directed me with my options. I decided not to wait for a roadside assist, since the air leak was slow, and the closest MB dealer was less than 9 mi. away. When I walked into the dealer, I was a bit anxious, since I did not know what it would take or cost to fix my issue. I also had 2 miniature "German" Schnauzers traveling with me. (One day I hope to go German all-the-way to the AUTObahn!)..*smile* SO, I told James Cypress (check-in) my story, he asked for the keys and went to work! DID NOT even delay to get my name, address, etc .I got my pups out of the wagon, and my car was up on the rack 5 minutes after I drove in! WoW! As I sat on the outside bench, Donna Dunn (Sales) asked "can I give your babies a doggy treat"? Of course! All the while I was at the dealership, I was treated like a local friend, rather than a "Out-of-towner". Woody Barrosse (Service Advisor) kept me informed/updated several times during my stay. Scott Symens (Technician) was polite and patient as I unloaded/reloaded the car of dogs, personal items, cell phone, etc. as he was the "tire guy". And Don McCarthy (Salesman) brought my "babies" water to drink, as well as offering me a beverage and encouraging me to come inside to the waiting area! "We are dog friendly" he said. I mentioned the dogs would bark at the little girl inside and scare her, he then pointed and offered for me to go sit in the Porsche' dealership's waiting area a hundred feet away or less! I smiled and thanked him very much for the offer. I was stunned repeatedly by the hospitality of these individuals. Not just one or two, but all of them where amazing! I think they should be the "stars" of your next customer service video! When I received the bill, I was pleasantly surprised too. The tire had to be replaced, but the technician did his best to try to repair it for me first, and even gave me the metal object I had run over and embedded in the tire. This is the best possible place the Lord in heaven saw fit for me to visit. It was the absolutely best experience I have ever had at ANY dealership, and I have owned several MBs, Corvette, TransAms, Buick, and my first was a 1969 VW! See I made full circle, back to German engineering! I have told this story to family, friends and co-workers already! One of the doctors I work with in our Critical Care department was astonished that I actually have a tire pressure warning system such as I do. God bless you all and Thank you again. Patricia (Trish) A. Smith RN,CCRN pasmith1@sentara.com Jeremiah 9:23-24 More

service on 500s Winston Olive provided exceptional assistance and accommodation in facilitating a repair on this auto and in conjunction with the delivery of a new E Winston Olive provided exceptional assistance and accommodation in facilitating a repair on this auto and in conjunction with the delivery of a new E350 purchased from Mercedes of Fayetteville. More

My husband took my car for service and everyone was nice. We needed another key ordered, Woody had it ordered and called to let me know as soon as it arrived. I inherited this car and it had not had any serv We needed another key ordered, Woody had it ordered and called to let me know as soon as it arrived. I inherited this car and it had not had any service done on it since July 2012 and was surprised when the cost was not as high as I thought it would be. There are a few spots on the car from hail damage that my sister never had a chance to fix, Woody gave my husband a name and phone number of a trustworthy person to take care of this for us. Thank you again for a great 1st time experience at a Mercedes dealership! More