Mercedes-Benz of Fayetteville - Service Center

Where Do I Begin? Where do I begin...... I was on a vacation from Va. Beach, Va. to see my family in Ga. The alert icon informed me that I had 29lbs of air in the rear Where do I begin...... I was on a vacation from Va. Beach, Va. to see my family in Ga. The alert icon informed me that I had 29lbs of air in the rear passenger tire! I got off the next exit, put air in it, and watched the numbers. By the 12-15 mile distance I had lost air again (another alert). I got off the Fayetteville/Ft. Bragg exit and prayed. The Lord provided me with safety and the best possible experience imaginable, just minutes from where I was. I used the "help/roadside assist button" to speak with a MB rep. who directed me with my options. I decided not to wait for a roadside assist, since the air leak was slow, and the closest MB dealer was less than 9 mi. away. When I walked into the dealer, I was a bit anxious, since I did not know what it would take or cost to fix my issue. I also had 2 miniature "German" Schnauzers traveling with me. (One day I hope to go German all-the-way to the AUTObahn!)..*smile* SO, I told James Cypress (check-in) my story, he asked for the keys and went to work! DID NOT even delay to get my name, address, etc .I got my pups out of the wagon, and my car was up on the rack 5 minutes after I drove in! WoW! As I sat on the outside bench, Donna Dunn (Sales) asked "can I give your babies a doggy treat"? Of course! All the while I was at the dealership, I was treated like a local friend, rather than a "Out-of-towner". Woody Barrosse (Service Advisor) kept me informed/updated several times during my stay. Scott Symens (Technician) was polite and patient as I unloaded/reloaded the car of dogs, personal items, cell phone, etc. as he was the "tire guy". And Don McCarthy (Salesman) brought my "babies" water to drink, as well as offering me a beverage and encouraging me to come inside to the waiting area! "We are dog friendly" he said. I mentioned the dogs would bark at the little girl inside and scare her, he then pointed and offered for me to go sit in the Porsche' dealership's waiting area a hundred feet away or less! I smiled and thanked him very much for the offer. I was stunned repeatedly by the hospitality of these individuals. Not just one or two, but all of them where amazing! I think they should be the "stars" of your next customer service video! When I received the bill, I was pleasantly surprised too. The tire had to be replaced, but the technician did his best to try to repair it for me first, and even gave me the metal object I had run over and embedded in the tire. This is the best possible place the Lord in heaven saw fit for me to visit. It was the absolutely best experience I have ever had at ANY dealership, and I have owned several MBs, Corvette, TransAms, Buick, and my first was a 1969 VW! See I made full circle, back to German engineering! I have told this story to family, friends and co-workers already! One of the doctors I work with in our Critical Care department was astonished that I actually have a tire pressure warning system such as I do. God bless you all and Thank you again. Patricia (Trish) A. Smith RN,CCRN pasmith1@sentara.com Jeremiah 9:23-24 More

service on 500s Winston Olive provided exceptional assistance and accommodation in facilitating a repair on this auto and in conjunction with the delivery of a new E Winston Olive provided exceptional assistance and accommodation in facilitating a repair on this auto and in conjunction with the delivery of a new E350 purchased from Mercedes of Fayetteville. More

My husband took my car for service and everyone was nice. We needed another key ordered, Woody had it ordered and called to let me know as soon as it arrived. I inherited this car and it had not had any serv We needed another key ordered, Woody had it ordered and called to let me know as soon as it arrived. I inherited this car and it had not had any service done on it since July 2012 and was surprised when the cost was not as high as I thought it would be. There are a few spots on the car from hail damage that my sister never had a chance to fix, Woody gave my husband a name and phone number of a trustworthy person to take care of this for us. Thank you again for a great 1st time experience at a Mercedes dealership! More

I do not take my car to be serviced, it is picked up at the house and brought back by float truck. This is our second ML350 from this dealer since 2005. We have no complaints regarding service or people the house and brought back by float truck. This is our second ML350 from this dealer since 2005. We have no complaints regarding service or people we speak to in the dealership. More

I was greatly impressed with the Service that I received from the Mercedes Team !!! They were all very personable, well knowledge in the concerns that I had regarding my car. They gave me a call regarding t from the Mercedes Team !!! They were all very personable, well knowledge in the concerns that I had regarding my car. They gave me a call regarding the additiional Service I would need and a price range. I genuinely appreciate they they checked my entire car out to see what was needed. I did not know this was an mechanical need that was required in order to keep my car in the excellent condition that I keep my car in. It definitely was a great relief to know they just do not do what is requested but will go the extra mile to see if anything else is needed. I definitely take excellent care of my car and do not skip over any mechanical needs. I feel Excellent with my experience with the Mercedes Team; as well as, My trust level and assurance in them makes me as Customer feel safe with my mercedes in their hands. Thank You....................Linda R. Rivera More

Service center was very responsive in picking up, servicing, and delivering my vehicle on times that worked for me. The loaner supplied for my use was excellent. servicing, and delivering my vehicle on times that worked for me. The loaner supplied for my use was excellent. More

This is the most caring and considerate service department I have ever been too. I have had several types of vehicles throughout my life and never had the service like this. Debbie was waiting and department I have ever been too. I have had several types of vehicles throughout my life and never had the service like this. Debbie was waiting and ready right on time for my appointment, bright and early on a very cold day with a smile on her face. Then Donna got me a spare, I think I switch out in literally 3 minutes and there were many others being helped also. I got my spare while they worked on mine and Donna later brought my vehicle home for me later, which helped out tremendously. These folks are very professional and I have and would always recommend them. Thanks to Debbie and Donna both for the great service. More

James and Debbie are fantastic service reps. They made sure that I received the correct maintenance for my car at the best price. Both were a pleasure to work with. sure that I received the correct maintenance for my car at the best price. Both were a pleasure to work with. More

My experience with the Fayeteville-Service Center went exceptional well. James handled my service as quickly as possible, keeping me informed on what was going on at all times. Everyone I came in conta exceptional well. James handled my service as quickly as possible, keeping me informed on what was going on at all times. Everyone I came in contact with were very friendly and helpful. I would definitely recommend this Service Center to others. Overall, service was great!!! More

I bring my vehicle here for service, even though I have a Mercedes dealer in my home town, because their customer service is superior! They are so easy to deal with. Mercedes dealer in my home town, because their customer service is superior! They are so easy to deal with. More