Mercedes-Benz of Fayetteville - Service Center

I do not take my car to be serviced, it is picked up at the house and brought back by float truck. This is our second ML350 from this dealer since 2005. We have no complaints regarding service or people the house and brought back by float truck. This is our second ML350 from this dealer since 2005. We have no complaints regarding service or people we speak to in the dealership. More

I was greatly impressed with the Service that I received from the Mercedes Team !!! They were all very personable, well knowledge in the concerns that I had regarding my car. They gave me a call regarding t from the Mercedes Team !!! They were all very personable, well knowledge in the concerns that I had regarding my car. They gave me a call regarding the additiional Service I would need and a price range. I genuinely appreciate they they checked my entire car out to see what was needed. I did not know this was an mechanical need that was required in order to keep my car in the excellent condition that I keep my car in. It definitely was a great relief to know they just do not do what is requested but will go the extra mile to see if anything else is needed. I definitely take excellent care of my car and do not skip over any mechanical needs. I feel Excellent with my experience with the Mercedes Team; as well as, My trust level and assurance in them makes me as Customer feel safe with my mercedes in their hands. Thank You....................Linda R. Rivera More

Service center was very responsive in picking up, servicing, and delivering my vehicle on times that worked for me. The loaner supplied for my use was excellent. servicing, and delivering my vehicle on times that worked for me. The loaner supplied for my use was excellent. More

This is the most caring and considerate service department I have ever been too. I have had several types of vehicles throughout my life and never had the service like this. Debbie was waiting and department I have ever been too. I have had several types of vehicles throughout my life and never had the service like this. Debbie was waiting and ready right on time for my appointment, bright and early on a very cold day with a smile on her face. Then Donna got me a spare, I think I switch out in literally 3 minutes and there were many others being helped also. I got my spare while they worked on mine and Donna later brought my vehicle home for me later, which helped out tremendously. These folks are very professional and I have and would always recommend them. Thanks to Debbie and Donna both for the great service. More

James and Debbie are fantastic service reps. They made sure that I received the correct maintenance for my car at the best price. Both were a pleasure to work with. sure that I received the correct maintenance for my car at the best price. Both were a pleasure to work with. More

My experience with the Fayeteville-Service Center went exceptional well. James handled my service as quickly as possible, keeping me informed on what was going on at all times. Everyone I came in conta exceptional well. James handled my service as quickly as possible, keeping me informed on what was going on at all times. Everyone I came in contact with were very friendly and helpful. I would definitely recommend this Service Center to others. Overall, service was great!!! More

I bring my vehicle here for service, even though I have a Mercedes dealer in my home town, because their customer service is superior! They are so easy to deal with. Mercedes dealer in my home town, because their customer service is superior! They are so easy to deal with. More

From the time I called for an appointment, every person I came into contact with was very nice. It was the first service our car. When I received it back the car was also washed and vacuumed. The waiting came into contact with was very nice. It was the first service our car. When I received it back the car was also washed and vacuumed. The waiting room was very comfortable and the coffee area was a great addition. The only compliant I have is with the email for the review. It ask "Mr. Roberts" to fill out the review when the purchase was in both Mr. Roberts name and Ms. Quiles' name. Ms. Quiles is the one who called for the appointment, took the car in for service, delt with the people and drove the car home and is also the one filling out this form. Being that I am equally responsible for the purchase of the auto, I would hope you would respect me with the same regard you did Mr. Roberts, by addressing the email to both of us. In the business I own, I would never disrespect any person being the male or female part of a contract by assuming one was of greater worth or spoke for the other. I find it offensive that in this day and time a company, especially this one, would assume that speaking with the "man of the house" would be any where near okay. Donna Quiles Roberts More

I was too surprised at the awesome way I was treated after the mixup date for my "B" service. I did not want anything extra was just very upset about the mixup on my service date and the way I was talk after the mixup date for my "B" service. I did not want anything extra was just very upset about the mixup on my service date and the way I was talked (at). Thanks to the understanding service manager for being so generous. When scheduling my next appointment for service I will always call a few days ahead and confirm my appointment. Thanks again to the kind generous service manager. The service manager did make me feel better about FM-B. Thanks, R. POPE More

Dealer picked up my car at home, got it serviced, coordinated with body shop to fix damaged mirror and returned the car to my home. Great service! Very much appreciated. coordinated with body shop to fix damaged mirror and returned the car to my home. Great service! Very much appreciated. More