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Mercedes-Benz of Fayetteville - Service Center

Fayetteville, NC

4.8
208 Reviews

208 Reviews of Mercedes-Benz of Fayetteville - Service Center

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January 08, 2024

I was kept updated the service being done. Was informed of the convenience of using the shuttle if needed. More

by kindercopp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Stackhouse
Jan 08, 2024 -

Mercedes-Benz of Fayetteville responded

We'll always make sure you're in the know about your vehicle service! Thank you for servicing with the Mercedes-Benz of Fayetteville team.

December 05, 2023

They were able to accommodate me even though I was running late for my B service appointment. Everyone in the dealership was nice and accommodating. They always are! My service representative, Justin More

by KimMc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Dec 06, 2023 -

Mercedes-Benz of Fayetteville responded

We're glad to hear that our team was able to accommodate you, Kim! We're so happy to have you as a customer now and in the future! Come back and visit us again soon!

November 09, 2023

I bought two cars from this dealer and have used the service department for years. Outstanding ! More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 09, 2023 -

Mercedes-Benz of Fayetteville responded

Thank you very much for leaving us a five-star review, Don! We love what we do because of customers like you.

November 02, 2023

Awesome service as I expect! Went for A service will be returning Alignment Tire Balance and Rotate More

by mikamika189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember his name. Nice gentleman
Nov 02, 2023 -

Mercedes-Benz of Fayetteville responded

We're glad we could help you get your tires serviced! Thank you for visiting the team at Mercedes-Benz of Fayetteville.

September 26, 2023

Mercedes Benz of Fayetteville continuously provides excellent vehicle and customer service. The Service department team have always gone the extra mile to ensure my needs and expectations are met. More

by burtonstinnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 27, 2023 -

Mercedes-Benz of Fayetteville responded

We are delighted to hear that we have consistently provided you with excellent vehicle and customer service at Mercedes-Benz of Fayetteville! Thank you so much for rating us five stars!

September 03, 2023

The people at the Dealership is professional and takes great cares of you. Thanks always. More

by mrstevan4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Johnson is a wonderful person.
Sep 05, 2023 -

Mercedes-Benz of Fayetteville responded

We'll always be here to provide you with great, attentive service! Thank you for your great review!

August 29, 2023

Service department takes good care of the five Mercedes-Benz vehicles that I own. Always very professional. More

by Construction Manager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Johnson
Aug 29, 2023 -

Mercedes-Benz of Fayetteville responded

Thank you so much for letting us know! We're glad you had a pleasant experience with Mercedes-Benz of Fayetteville service. We can't wait to see you again!

August 25, 2023

Excellent experience - great communication and they were even able to complete an additional service my vehicle needed the same day! The team was amazing to work with - even the technician that helpfully ex More

by JMendez33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Phil? (Technician)
Aug 25, 2023 -

Mercedes-Benz of Fayetteville responded

We are so happy our team was able to help you at Mercedes-Benz of Fayetteville! Thank you so much for sharing your experience with us.

August 24, 2023

Very thorough and love the new technology of showing the issues via video. Service rep was easily reachable. Loaner car availability was definitely a plus. Knowing they have so many mechanics on staff gives More

by HISwimBird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Aug 25, 2023 -

Mercedes-Benz of Fayetteville responded

It's great to know that our service team was easily accessible and that all went well for you! Your confidence in our team is truly valued.

August 21, 2023

My service visits with Mercedes of Fayetteville are always first rate. Been with them for almost 9 years and never had a problem or issue. These folks are on top of their game! More

by stonegrv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie/Service, Ty/Mechanic, Tony/Parts
Aug 22, 2023 -

Mercedes-Benz of Fayetteville responded

Trusted customers like you are what make us love what we do! Thank you so much for giving us your kind feedback!