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Mercedes-Benz of Fayetteville - Service Center

Fayetteville, NC

4.8
208 Reviews

208 Reviews of Mercedes-Benz of Fayetteville - Service Center

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November 23, 2022

Dealership is clean, safe and comfortable with snacks and drinks available. Employees were friendly and helpful. More

by jafisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall names. Sorry.
Nov 28, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for visiting Mercedes-Benz of Fayetteville! It makes us happy to hear our store was to your liking. Thank you so much for your five star rating, and Happy Holidays!

October 14, 2022

The service advisor was very knowledgeable and personable. He got me in and out in a reasonable time period. More

by Nealmcarthur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Oct 17, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review! We are so happy that you had a wonderful service experience at our dealership! Until next time- take care!

October 03, 2022

Great service Outstanding customer service and service team. Need better snacks and greeters when you come in the parking lot to look at inventory More

by shirley.mcnair@att.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Oct 05, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review, Shirley! Your feedback helps us improve and we hope to see you again soon!

October 02, 2022

Ask for Jamie Johnson, he is the best service advisor! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Thank you for p More

by Glassy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Johnson
Oct 03, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review! We are so happy that you had a wonderful service experience at our dealership. Until we see you again- take care!

September 27, 2022

Professional and excellent! Staff is very courteous, and knowledgeable. Treated us like 'family'.. Jamie and his counterpart that works beside them handled us with great c More

by achesney
Recommend Dealer
Yes
Employees Worked With
Jamie, (the young lady that works beside him, and the young lady that had a baby recently. The shuttle staff.
Sep 27, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review!

September 16, 2022

Awesome experience! Great service! Vehicle done in a timely manner.very friendly staff as well! More

by Tjtellames10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacobb
Sep 19, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review! We are so happy that you had such a wonderful service experience at our dealership. Until next time- take care!

September 13, 2022

Jordan and the Team did an excellent job with repairs, customer service and keeping me informed on the statuses. I could not have asked for better service. She went over and above to assist me. More

by Gail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jordan and Chris I’m sure there were others
Sep 14, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the kind words, Gail! We're so happy that you had a wonderful experience with our service team. Until next time, take care!

Sep 22, 2022 -

Gail responded

Jordan I called earlier today and spoke with Trina concerning documentation of The AEM repair. I received another notice today. Please advise as soon as possible. Thanking you in advance. Gail Brown

September 12, 2022

No issues during the service. Was treated like a valued customer. Jamie was great and provided all the care information for my vehicle. More

by ptexidor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie
Sep 13, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review! We're so happy that you had such a wonderful experience at our dealership. Until next time- take care!

September 02, 2022

Customer service was excellent by all employees from the time you drove to the service center until you drove off the lot and returned home. OUTSTANDING JOB!!!! More

by Lela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyheim Baker, Mr. Kendrick Davis and Mr. Shawn Arringto
Sep 06, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review, Lela! We are so happy that you had an excellent service experience at our dealership. Until we see you again- take care!

Sep 06, 2022 -

Lela responded

Thanks

August 26, 2022

very nice people. very knowledgeable. I service my vehicle here on a regular basis and plan to continue More

by rlee@mboffayetteville.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Sinacori
Aug 26, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review!

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