Mercedes-Benz of Fayetteville - Service Center

Fabulous service department. My car needed repairs on a late Friday afternoon while my wife and I were in transit from Florida to New York City. . I called the dealership while I My car needed repairs on a late Friday afternoon while my wife and I were in transit from Florida to New York City. . I called the dealership while I was on route 95 about an hour from Fayetteville. The dealership told me to bring the car in and arranged for a rental car. The staff were incredibly helpful. The dealership called me Saturday morning and let me know what the problem was. I was reassured to learn that the car was not damaged except for a turbocharger hose that needed to be replaced. The car was repaired after parts were received. Monte and staff did a tremendous job. More

Service was good. Check-in was good. And the equipment and things I needed were a little bit expensive but they were quick. Only unhappy part was the cleaning of the c Check-in was good. And the equipment and things I needed were a little bit expensive but they were quick. Only unhappy part was the cleaning of the car More

Everyone I communicated with from making the service appointment until I drove away with a clean washed was courteous and professional. Jordan was exceptional. appointment until I drove away with a clean washed was courteous and professional. Jordan was exceptional. More

Excellent service . First class dealership . Always making diligent efforts to help the customer and very courteous. First class dealership . Always making diligent efforts to help the customer and very courteous. More

Great experience! Jordan was awesome! Very friendly, time specific, and customer focused! Clean waiting environment! Jordan was awesome! Very friendly, time specific, and customer focused! Clean waiting environment! More

Jamie took the time to tell me what was wrong with my vehicle and what was the best solution at the most economical price. vehicle and what was the best solution at the most economical price. More

Mercedes Benz of Fayetteville maintains a clean facility they are customer focused and the service department does a great job. they are customer focused and the service department does a great job. More

Very nice folks, knowledgeable service personnel. Helpful in all aspects of my visit. always enjoy the visit. Helpful in all aspects of my visit. always enjoy the visit. More

Excellent service. Very pleased with how the service department contacted me with a video on the car needed! department contacted me with a video on the car needed! More

As always,Mercedes-Benz of Fayetteville’s service department took care of my car in the time they promised, let me know about service needs they detected, and did an excellent job servicing my car. department took care of my car in the time they promised, let me know about service needs they detected, and did an excellent job servicing my car. Just as importantly, the service experience was top-notch. They team always makes me feel valuable - in a manner that stands out well above any other dealers’ service department I’ve ever used. More