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Mercedes-Benz of Flagstaff

5.0

4 Lifetime Reviews

525 N Switzer Canyon Drive, Flagstaff, Arizona 86001 Directions
Sales: (928) 220-7440

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4 Reviews of Mercedes-Benz of Flagstaff

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December 22, 2017

"Great customer service"

- Alison

I found the Mercedes-Benz dealership in Flagstaff to be wonderful to deal with. My Mercedes Sprinter van wouldn't start and I had it towed to Flagstaff. The battery was weak and they replaced it. Batteries for those vehicles are not cheap, but they completed the work quickly. However, the problem persisted and I had to bring it back it. Every step of the way, I was treated as if I was their only and most cherished customer, going out of their way to help in whatever way they could. The second time, the van was in for a few days, as they were not sure what the problem was, and were testing it and trying out various possible fixes. I was given a new Mercedes as a loaner car for the duration. Every time I called I got a patient, detailed update. There had been rodent damage and there was a possible computer issue. When they returned the van to me, in case the problem still wasn't fixed, I received a huge pre-Christmas surprise. The bill was for $0, even though they had spent many hours trying to diagnose it. Stephen even helped me spray the engine with peppermint oil and install a flashing light to discourage further rodent damage. The guys in sales were as helpful as possible too - driving me to pick a rental car the first time I was towed and arrived on a Saturday when the service department wasn't open. I highly recommend this dealership for service!

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Yes
Employees Worked With
Stephen and Jesse
October 29, 2016

"Wonderful customer service !"

- Star Kelley-Raymer

I could not have been happier with my sales experience and the way I am treated as a customer. I absolutely dreaded the experience of having to purchase a new car and the entire staff have been helpful and friendly. Greg Ring, sales manage, has gone not of his way to make me feel like a VIP. Greg Szymanski, service manager has been very responsive. I had told my sales person, Lucius, exactly what I was looking for in a used car and my expectations were exceeded. I will probably have the car for many years! However, I will certainly encourage my husband to buy a car from Mercedes Benz of Flagstaff when he is ready for a new vehicle.

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Recommend Dealer
Yes
Employees Worked With
Greg Ring, Lucius, KC, Greg Szymanski
September 03, 2016

"Saved the Day"

- Mercedes Mama

Best Service experience yet. I have gone to 2 other Mercedes dealerships but this one went above and beyond when my car broke down on freeway.

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Yes
Employees Worked With
Tina, Sandra and Debra
December 17, 2015

"Mercedes unworthy"

- MBfan

Misdiagnosed what was wrong with my car command. My car was there 5 days in total. Still not fixed. After a letter of complaint to MB USA I was sent to Schumacher in Scottsdale. My command was diagnosed and fixed in no time.

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Recommend Dealer
No
Employees Worked With
Greg Szymanski
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