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Mercedes-Benz of Flemington
Flemington, NJ
1,582 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,582 Reviews of Mercedes-Benz of Flemington
January 09, 2019
Annual Service at 27K miles. As usual, service experience was excellent. On Check-in, Shane asked me about any issues above and beyond the service. There were none. He told me whe As usual, service experience was excellent. On Check-in, Shane asked me about any issues above and beyond the service. There were none. He told me when to expect the car will be ready for pick up and the approximate cost for the service. In the event, both forecasts were spot on. More
by ADRIANHUNS
Verified CustomerEmployees Worked With
Shane Hoiles
January 08, 2019
Very good experience rings movie still here you wait a minut Julian was great. Professional, friendly, a gentleman. I would rate him a 10. Dealership has a good selection of cars and the place is kept immacula Julian was great. Professional, friendly, a gentleman. I would rate him a 10. Dealership has a good selection of cars and the place is kept immaculate. More
by Carguy54
Employees Worked With
Gregg Ciocca Jr, Kyle Buchecker, Julian Montilla
January 08, 2019
excellent intake, not so good follow up Very thorough, knowledgeable, polite and professional when I brought the car in. Listened well, asked good questions, did not rush. Would rate a 5+ Very thorough, knowledgeable, polite and professional when I brought the car in. Listened well, asked good questions, did not rush. Would rate a 5+ on this. Written explanation of work done very complete and thorough. Would rate that a 5. However, only called late in the day, after I placed a call, to tell me work was done and nothing else. Since the call was late I could only get thrrr after 6. Only service center employee available at that time was receptionist/secretary. She was polite and professional but not qualified to answer service quuestions. So, I’d rate post service work communication as average. More
by ALRACK50
Employees Worked With
service msnager, service receptionist/clerk -evening shift, whoever takes calls to the service desk during the day.
January 08, 2019
Great service department Shane and Chris in the service department are great! They really went all out to isolate an issue I had with my vehicle. I'm extremely satisfied with Shane and Chris in the service department are great! They really went all out to isolate an issue I had with my vehicle. I'm extremely satisfied with the way they handled the issue. More
by Carguy54
Employees Worked With
Shane and Chris from service department
January 08, 2019
20,000 mile service was quick and painless and care came back washed and vacuumed . Jami the Service Advisor was very helpful, prompt and courteous. was quick and painless and care came back washed and vacuumed . Jami the Service Advisor was very helpful, prompt and courteous. More
by daytona1
Employees Worked With
Jami McLaughlin
January 07, 2019
Service plan tire replacement I was in NJ from out of state. I had a blowout of a run-flat tire for which I had a service plan. This dealer got me in and quickly replaced the tire I was in NJ from out of state. I had a blowout of a run-flat tire for which I had a service plan. This dealer got me in and quickly replaced the tire and got me on my way. Very courteous people. More
by RSOBOTKA
Employees Worked With
Julian Montilla
January 07, 2019
Hate this Dealership I’ve serviced my car here about 4 times total, and have never left pleased. This time around, it popped up that my car was due for service, so I hesit I’ve serviced my car here about 4 times total, and have never left pleased. This time around, it popped up that my car was due for service, so I hesitated to make the call with this dealership, but I did. On the phone making my appt. Sue in service ALAWAYS seems like she doesn’t have the time of day to do her job - something as simple as looking at the schedule and letting me know availability for days with loaner cars seems to frustrate her! So I politely said thank you and that I’d call back if I needed to book the appt. simply because her tone is just rude. I called Bridgewater, and they didn’t have any availability when I needed, so I was left with calling Sue back at Flemington and booking my appt. Sue informed me that the appt. would be about 2.5 hours long, and that was it. A week goes by, I show up to my appt. and sit down with Shane in service, who was excellent. Shane goes on to talk about how the service is going to be 4.5 hours long and cost close to $800.00 - HA!!! Seems that Sue forgot to explain that to me when making the appt. and Shane did not seem surprised to hear that I wasn’t told any of that either. So I left my car there for an oil change and refused any of the other service that was going to cost me and insane amount of money that I wasn’t expecting. This was at 9am... and I didn’t get a call that my car was finished until 4pm... for an oil change. The service dept. is very unorganized and for me the experience starts when I need to make the phone call. I would suggest hiring someone to answer the phones and book appointments that isn’t angry at the world everyday. The previous time I serviced my car there was in June 2018. Again, I had a huge issue with the way Sue spoke to me before, during, and after the appt. and a laundry list of items that went wrong with the appt. (dropped car off and was told I’d be given a loaner, no loaner available, so I was driven to the nearby Rent-a-Car and was driving a Toyota Rav4 for 3 days. After explaining my frustration with the dept. I was promised by the manager the next time I came in I’d receive a free detail... yeah that never happened. Awful, awful, awful way Mercedes carries themselves.. I had better experience with Nissan & Volkswagen when I owned them! More
by ATSCALA
Employees Worked With
Sue & Shane (service)
January 07, 2019
Excellent customer service I have always had an exceptional experience from this dealership.From the purchase of my vehicle and any required service work I have needed to be per I have always had an exceptional experience from this dealership.From the purchase of my vehicle and any required service work I have needed to be performed. More
by Steve
Employees Worked With
Shane Hoiles, Gerry Leon
January 07, 2019
Best customer service This dealership provides exceptional customer service. I bought a very used car from this dealership and it needed a repair. They fixed the issue righ This dealership provides exceptional customer service. I bought a very used car from this dealership and it needed a repair. They fixed the issue right away and returned my car to me cleaner than I left it. More
by Hao
Employees Worked With
Michael Castor
January 06, 2019
Not Sure What Happened! I have utilizing this service center for years and have been very pleased. These past couple of service visit has been a nightmare! My car has been I have utilizing this service center for years and have been very pleased. These past couple of service visit has been a nightmare! My car has been having electrical issues, I was told it was a water issue that was fixed however I had to take my car back multiple times. I am not sure if the actually point of entry has been found. After about 3 weeks I know have my vehicle; let’s hope all goes well. More
by LESROBINSON0
Employees Worked With
Patrick - Service Manager; Shane Hoiles
