Mercedes-Benz of Flemington

Excellent Saelsman!!!! This is the third Mercedes from Flemington. Neil Gerstein was by far the best salesmen. He works directly for you and goes out o his way to find exac This is the third Mercedes from Flemington. Neil Gerstein was by far the best salesmen. He works directly for you and goes out o his way to find exactly what you need. Our dealings with him were pleasurable. He is so kind and such an asset to your company. Thank you Neil. Denise Suskie More

Wonderful experience Wasn't sure if I wanted a Mercedes....so I called Flemington Mercedes because a friend at work said call them to see if they had the car I was looking Wasn't sure if I wanted a Mercedes....so I called Flemington Mercedes because a friend at work said call them to see if they had the car I was looking for.....when I called the receptionist gave me Neil Gerstein....I asked if they had the 2017 c300 coupe..he said they will arrive in a few weeks...He was right...he called and I went in for a test drive....First let me say....what a nice man....so friendly,informative and like able...We test drive the vehicle ...a white 2017 c 300 coupe.....Absolutely loved it.....Not a high pressure dealership...just a wonderful experience....When I went to take delivery the owner of the dealership...who by the way is as tall as the Empire State Building was also so nice and personable....Would define toy recommend Flemington Mercedes to all my friends....Thank you again Neil for everything....I absolutely Love my car.... More

Excellent service We love our new Mercedes. Neil did an awesome job at introducing us to the GLA 250. He is extremely knowledgeable with the Mercedes and was a pleasure We love our new Mercedes. Neil did an awesome job at introducing us to the GLA 250. He is extremely knowledgeable with the Mercedes and was a pleasure to work with. Thank you for everything, we will definitely be back to see you for our next car. More

disappointed Not very friendly. The receptionist at the front desk didn't greet us, she literally stared at me when I walked over to the front counter and didn't s Not very friendly. The receptionist at the front desk didn't greet us, she literally stared at me when I walked over to the front counter and didn't say one word, not even a hello or can I help you? When I asked to for a sales associate she seemed annoyed and asked if I had an appointment. She found someone to come help us, seemed as if I should have been grateful they made the time. The sales associate came out and was initially attentive. Showed us two cars then ended up leaving saying he would "be right back" for another "preferred customer". I stood around for about 30 minutes and waited patiently. Finally he came back and went over details for the purchase of a vehicle. He under valued our trade-in, when I told him that he had a take it or leave it attitude. Maybe he didn't take me serious because I am a young professional, I didn't tell him my profession-a physician. I went to another Mercedes dealer and bought a car that same day. I was fairly annoyed with the experience. I would not recommend them. Disappointed with their service from the front desk to the sales department. Maybe they don't need new customers. Update: Looks like they thought the trade in value was the main or only problem (see their response below). The trade in value was not the main issue, it is the way we were treated. It didnt sit well that I was left for 30 minutes for a "preferred customer". If you have another appointment you should say so and have the courtesy to get another assoicate to assist. Also, your staff at the front desk did not greet us and in my opinion were rude. Good job ignoring the main issue and shifting the blame on the customer "We regret any inconvenience or disappointment that you experienced as a result of the condition of your vehicle" implying we were upset becasue of the trade in only, what a joke. Actually another dealership, a mercedes dealer, offered us 7k for it, which was fair value. The MAIN issue is not the trade in value offered, your customer service is the issue. If you guys were at least courteous I would have considered buying from you no matter the value of our trade in or the price of the car. Price can always be negotiated but when your associates are rude, inattentive, AND attempting to shaft me it was clear we shouldnt do business with Flemigton. here is their response: At Mercedes Benz of Flemington, it is, and always has been our goal to provide the best experience possible for our customers, whether they are purchasing or servicing their Mercedes Benz. The salesperson you dealt with has been with Mercedes Benz for over 30 years, and has a Stellar Record and near perfect survey ratings. Unfortunately there are occasions where we may not meet a customer’s expectations, such as the value of a trade in. In cases such as yours, where your vehicle had high mileage and had incurred significant damage and a mismatched repaint we cannot offer the same value as a vehicle that is in excellent condition. That is why we could only offer you $5000 for your vehicle instead of the $8000 you would have liked to receive. We regret any inconvenience or disappointment that you experienced as a result of the condition of your vehicle. More

Excellent Leasing Experience I visited back in February to lease a C Class Coupe, and I dealt with Vasil. The whole experience was hitch free and as seamless as it could possibly I visited back in February to lease a C Class Coupe, and I dealt with Vasil. The whole experience was hitch free and as seamless as it could possibly be. Will definitely go through Flemington Mercedes in the future. 10/10 overall. More

Excellent experience This is the second car we have purchased from Vasil. He is thorough, efficient and honest. We appreciate you help once again, Vasil! Sue and Jack This is the second car we have purchased from Vasil. He is thorough, efficient and honest. We appreciate you help once again, Vasil! Sue and Jack Flaherty More

Excellent service. Responsive. Knowledgable. No pressure tactics. Polite, friendly and honest people. Prompt follow-up on all questions. A definite desire to accommodat Responsive. Knowledgable. No pressure tactics. Polite, friendly and honest people. Prompt follow-up on all questions. A definite desire to accommodate the customer's requests. Attractive and clean facility--both showroom and service area. Exactly what you would like to experience at an auto dealership. More

Thanks for a great shopping experience! Thanks, Neil for your help in discussing all our options. Due to your good attitude and efforts we left the showroom with the car of our choice. Rega Thanks, Neil for your help in discussing all our options. Due to your good attitude and efforts we left the showroom with the car of our choice. Regards, G More

Neil Gerstein made the deal happen When searching for that special car you need advice and guidance from a professional. You can search on-line all day and night but when it comes to th When searching for that special car you need advice and guidance from a professional. You can search on-line all day and night but when it comes to the purchase you had better deal with a Pro...If not you will regret the entire experience More

Stress free & easy One of the best car buying experiences I've ever had. Neil was very knowledgeable and I never felt rushed or pressured during the process. I drove ab One of the best car buying experiences I've ever had. Neil was very knowledgeable and I never felt rushed or pressured during the process. I drove about an hour to get there because the price was right and the service was great. More