Mercedes-Benz of Flemington

Service as a positive experience I have had experience with other dealerships with similar product sets who never matched the service team at Flemington . .Jami was my first point o I have had experience with other dealerships with similar product sets who never matched the service team at Flemington . .Jami was my first point of contact and continued as the lead person throughout the service process. Her knowledge and expertise were clearly evident. She was very courteous , engaging and very through when describing the service scope of work and answering all of my questions. Overall the steps in the process from driving into the service area, obtaining a courtesy vehicle, and returning for my car were seamless and extremely efficient. This positive experience was the result of a well designed and practiced process. What makes this work so well is an experienced and courteous Service team. More

Very helpful staff I appreciated the pick up and delivery service to my home during this time of social distancing, and the loaner car. The work was finished quickly an I appreciated the pick up and delivery service to my home during this time of social distancing, and the loaner car. The work was finished quickly and my car returned in just 24 hrs. all freshened up with a much needed wash/cleaning. More

Very efficient I was contacted by a member of the team about a recall on my vehicle. I had recently checked the "RECALL WEBSITE" and found NO recalls on my vehicle. I was contacted by a member of the team about a recall on my vehicle. I had recently checked the "RECALL WEBSITE" and found NO recalls on my vehicle. I was told there was, indeed, a recall on the steering column bolts. I was given an appointment for my car for the very next day along with a loaner. Jami was wonderful as usual. She came out to greet me when I pulled in. She immediately took me through to the desk where all my paperwork was already prepared. In the afternoon, Jami contacted me to tell me there were other issues with my car that the maintenance team found while doing the initial work related to the recall. She also explained the car would be held until the next day to complete all the work. Everyone at Flemington MB is friendly and professional. I will continue to come here for service. More

service i will give the service a 5 star Kevin was great. he helped walk me through each issue of my service and called me with updates over 3 days . i will give the service a 5 star Kevin was great. he helped walk me through each issue of my service and called me with updates over 3 days . More

Every member of the team has been absolutely wonderful to work with! Once restrictions due to the COVID-19 pandemic have been lifted, I am looking forward to visiting. work with! Once restrictions due to the COVID-19 pandemic have been lifted, I am looking forward to visiting. More

Great operation with a high tech image Corporate does need to review pricing policy for a oil changes $250 is absolutely nuts for a basic non AMG corporate V6... Kevin is a good guy. Corporate does need to review pricing policy for a oil changes $250 is absolutely nuts for a basic non AMG corporate V6... Kevin is a good guy. More

Jami is wonderful! As usual, we had a terrific experience with Jami. She is honest and a pleasure to work with. We are looking for a new car and have decided to buy anot As usual, we had a terrific experience with Jami. She is honest and a pleasure to work with. We are looking for a new car and have decided to buy another Mercedes since we have so much trust in Jami. More

Awesome it was a great experience. Thanks. Appreciate the time and effort. Look forward to working more in the future. Will talk soon later on time and effort. Look forward to working more in the future. Will talk soon later on More

This was a recall Kevin has been very helpful in understanding my concerns that I had since the day 1 of purchasing CPO C300. Asked me to bring back the car if I can r Kevin has been very helpful in understanding my concerns that I had since the day 1 of purchasing CPO C300. Asked me to bring back the car if I can reproduce the problem. More