Mercedes-Benz of Fort Myers

9 days into owning my GLC 300, purchased at Mercedes Benz Fort Myers, I have a headlight defect that no one will correct despite acknowledging in pictures I provided. I informed my salesman that there w Benz Fort Myers, I have a headlight defect that no one will correct despite acknowledging in pictures I provided. I informed my salesman that there was a very dark spot in my direct line of sight at night while driving. He promptly checked with the service department and the Service Manager told him that the dark spot was normal for that car no interest in seeing the car and completely dismissive. After protesting, I got a service appointment and showed them pictures of the dark spot they again said it was normal and gave me an 800 number to open a case through Mercedes. I insisted that they check the car and left it at Mercedes. I opened a case with Mercedes Customer care at the service department’s directive, shared the picture and received an encouraging response from the agent, who after a brief hold told me to have the dealership change the bulbs. I was uncomfortable directing the Service Manager to do anything because he would not acknowledge the issue as a problem. Mercedes called Service and Service called me to say there were no bulbs that could be changed. I was told to pick up the car and shown a piece of paper that was allegedly from Mercedes engineering stating: “The 206 spotlights of the USA Version look like this: The dark oval hole of the left headlight is permanently visible; in this area we are limited in terms of lighting due to SAE regulation.” The picture I shared was not up against a wall and the dark spot was in the center not the left side of my line of sight. Not sure if they even saw my picture based on their answer. The service Manager and I were at an impasse so I asked what else I could do, and he said I could talk to the salesman. It seemed odd for the Service Manager to suggest a salesman solve a service issue and I question his intent. In fact, the salesman was no help just put into a poor position by the Service Manager and had a little meltdown. At that point I asked for the General Manager, showed him pictures of the dark spot and the loaner they gave me at night projecting light against the same backdrop. The loaner GLC 300 projection was perfect. I told the GM just replicate the loaner car’s lighting. To my surprise he said he liked the dark spot in the center of the field of vision. I said I preferred that my line of sight be lit up and not the ditch. In summary I was completely stonewalled. When I asked for the GM direct report, he said no. I said I would memorialize his refusal in an email chain I have going on this issue, he became somewhat more cooperative. My ask is for my headlights to project light as the like and kind loaner car. I like everything else about the car. I chose Mercedes based on safety features and the dark spot is unsafe. I await hearing back from the next level of management and will update accordingly. More

Nero took good care of helping me get into my new car, highly recommended!! And can’t wait to send friends and family. highly recommended!! And can’t wait to send friends and family. More

Great experiences. good price. Sales person is very helpful. He was very good. Showing me the car with details. good price. Sales person is very helpful. He was very good. Showing me the car with details. More

I had a great experience working with my car salesperson (Serguei). He was incredibly helpful throughout the entire process, patiently answering all my questions and making sure I understood every detail. H (Serguei). He was incredibly helpful throughout the entire process, patiently answering all my questions and making sure I understood every detail. He took the time to find the best options for me and made the buying experience smooth, stress-free, and enjoyable. I truly appreciate his professionalism, honesty, and dedication. I would definitely recommend him to anyone looking to buy a car. More

Gary was my salesman Phil handled Finance Me and my wife could not have asked for a better experience Everything went very smooth with our purchase We will definitely recommend Mercedes-Benz or For wife could not have asked for a better experience Everything went very smooth with our purchase We will definitely recommend Mercedes-Benz or Fort Myers More

The service was excellent. Nero took the time to explain the car in detail while our test drive and made sure we feel comfortable in the decision process. We weren’t pressured Nero took the time to explain the car in detail while our test drive and made sure we feel comfortable in the decision process. We weren’t pressured into buying additional packages which was a big plus in our experience with this dealership, too. We left with our new car feeling very comfortable with our purchase. More

Kris was extremely responsive and helpful. Highly recommend the dealership and Kris! They explained all packages clearly and helped to expedite the process for us. Highly recommend the dealership and Kris! They explained all packages clearly and helped to expedite the process for us. More

Salesman was extremely helpful-Grant? -I wasn’t there but I was involved is phone-car is like new even though I was told it was a dealer demo-very pleased so far -I wasn’t there but I was involved is phone-car is like new even though I was told it was a dealer demo-very pleased so far More

Gary Fuller was my salesman, and was very efficient, pleasant and knowledgeable. It didn't take long to help me drive away in the car of my dreams! pleasant and knowledgeable. It didn't take long to help me drive away in the car of my dreams! More