Mercedes-Benz of Fort Myers

If I could give them a 0 star review, I would. We were on vacation and had been looking for a new car so we decided to stop by before going to the airport. We ended up finding a car we liked and We were on vacation and had been looking for a new car so we decided to stop by before going to the airport. We ended up finding a car we liked and decided to purchase it. While we love the car, this has been the biggest hassle with the worst customer service ever. Problem 1 - They told us they could only put a certain amount for a down payment on our credit card but that we could send a check when we got back to lower the monthly payments. When we called to see where to send the check to, not only was Phillip K extremely RUDE but he basically called us liars and said that he never said that and he would never say that and we were wrong. This was after he refused to answer our emails or phone calls. We just happened to get him one day when he picked up. He would cut us off and didnt want to help at all. Luckily the people at Mercedes Benz Financial helped us and told us where to send it and apologized for Philip's HORRIBLE Customer service. Problem 2 - They were told to put both names on the application but they didn't and only put one. Since we are financing it this has become a big mess with the DMV and we were not able to get the tags switched properly. We tried contacting them like the DMV and Mercedes Benz Financial advised us to but they refuse to talk to us. We started with Grant (the person who sold us the car), Phillip (the finance manager that worked with us) and when that didn't work, we started copying Aaron W and Jeff Gann. Jeff is the Manager and he couldn't even respond to ONE of our many emails. So, unless you are looking to have a huge hassle on our hands, be talked to like your stupid, or just be ignored, I would not recommend this dealership. More

He was very Fair and and nice work with me to get me the best Deal. best Deal. More

I highly recommend this dealership. Our sales person Mr. Gary Fuller was extremely knowledgeable personable and efficient. He was very concerned with our purchase . & made the entire process easy & en Gary Fuller was extremely knowledgeable personable and efficient. He was very concerned with our purchase . & made the entire process easy & enjoyable. . It was a great experience without any issues ! More

Excellent dealership. My new GLE350 as stated and delivered and went over it in detail with us upon delivery. Very professional sales and finance department. Great call up after a few days to see if delivered and went over it in detail with us upon delivery. Very professional sales and finance department. Great call up after a few days to see if there were any questions.. More

Helpful, responsive and efficient. Purchasing an EQS 450 from Kris was a pleasure. Took as much time as necessary to educate me about my new EV. Came through with appropriate support when requested. from Kris was a pleasure. Took as much time as necessary to educate me about my new EV. Came through with appropriate support when requested. More

Excellent ,Friendly,Professional and Exceptional service !!!! Special thanks to Gary and everyone else in his team for making this the best car buying experience!!!Thank you so much Gary!!!! !!!! Special thanks to Gary and everyone else in his team for making this the best car buying experience!!!Thank you so much Gary!!!! More

Sam was great to work with and handled all of our needs. We are excited for our new purchase, and we are glad Sam was there to help! We are excited for our new purchase, and we are glad Sam was there to help! More

Professional service, good selection. great product knowledge. Quick service, no long waiting for paperwork etc. knowledge. Quick service, no long waiting for paperwork etc. More

Perfect! Had a really good experience with Gary he made sure I was very happy sure I was very happy More

Excellent service mr Hervin is on point with his service overall he deserves a Gold medal for his service overall he deserves a Gold medal for his service More