Mercedes-Benz of Fort Washington

Great service all around. I got a through explanation of all details of the C300 and felt no pressure throughout my time there I got a through explanation of all details of the C300 and felt no pressure throughout my time there More

They were totally professional and everything was probably done and I will definitely use them again probably done and I will definitely use them again More

Not very honorable or responsible! I took my car in for a recall of the sunroof had an oil change as well. I was told my car was ready when I went to get in my car I saw the front bum I took my car in for a recall of the sunroof had an oil change as well. I was told my car was ready when I went to get in my car I saw the front bumper hanging to the ground, not sure what happened in the car wash. My car came out damaged.they are refusing to take responsibility for damage that was done in their car washed. Ask me to come back the following day because the person to make the decision to them the rectify this issue was not there. I called back the next day did not receive a call back from them. I called the following day did get toSpeak with Tony Who doesn’t have the power to do anything. Said he would speak with Derek the manager. I spoke with Derrick with no better results the dealership is just refusing to do the right thing. Wanted me to just leave with the bumper hanging to the ground I refuse ask them if they could possibly do something to uplift the bumper because if I got on the highway like that the whole entire bumper would have been off. I left the Mercedes-Benz dealer with two pieces of duct tape holding my bumper up,so I will be contacting my insurance company to handle this issue and forwarding a complaint to the Attorney General as well as the media. Not a responsible dealership.I WOULD STAY CLEAR OF THIS DEALERSHIP IF I YOU!! More

Collision service was very thorough, excellent communication throughout the two month process. Also completed routine service while they had the car. This is my sixth Mercedes’ from this dealers communication throughout the two month process. Also completed routine service while they had the car. This is my sixth Mercedes’ from this dealership and their customer service is why I would not consider buying any other brand. More

Great service Great people They always take good care of me and my car. I am in my third car with them me and my car. I am in my third car with them More

Quick service to repair my trunk latch. No problem to bring in right before closing! No problem to bring in right before closing! More

Great express service! Returned from a trip with a vague problem which Mercedes road tested, identified and rectified - all without an appointment. Appreciated the custome Returned from a trip with a vague problem which Mercedes road tested, identified and rectified - all without an appointment. Appreciated the customer focus and care! More

Amazing dealership with great staff and service. Joanne Zaren is excellent and very, very helpful Joanne Zaren is excellent and very, very helpful More

I brought my car in for work on turn signal volume, wasted 2 hours driving, only to find out nothing could be done. I specifically brought car in because I was told it could be done. Very disappointed. wasted 2 hours driving, only to find out nothing could be done. I specifically brought car in because I was told it could be done. Very disappointed. I have reached out to dealership, but did not hear back More