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Mercedes-Benz of Fort Washington
Fort Washington, PA
3,321 Reviews
Mercedes-Benz of Fort Washington is proud to have one of the largest selections of New and Certified Pre-Owned Mercedes-Benz vehicles in the Delaware Valley serving the Main Line, Philadelphia Pennsylvania, New Jersey, Delaware and Maryland. Conveniently located off I-276, miles north of Philadelphia and minutes from I-95 and I-476.
We have more than 20 Mercedes-Benz Certified product specialists with over than 100 years combined experience to answer your important questions and assist you with selecting the best vehicle for you.
Our showroom features over 15 new Mercedes-Benz luxury vehicles at any given time. Our Cafe lounge offers LCD televisions, free WiFi, comfortable seating areas, and 100% Arabica coffee while you have your vehicle serviced.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,321 reviews
March 25, 2021
the service dept. at MB of Ft Washington is staffed with outstanding individuals, starting with Derek Witmer, who sets the tone and philosophy of this dept. outstanding individuals, starting with Derek Witmer, who sets the tone and philosophy of this dept. More
by KCHARTNETT
Verified Customer
March 24, 2021
I always have a good experience at the Ft. Washington Benz dealership. Good service, polite staff and a comfortable environment. Looking forward to my next visit. Benz dealership. Good service, polite staff and a comfortable environment. Looking forward to my next visit. More
by KENNYAD9
March 23, 2021
Best customer service I have seen in a long time. They accepted towed car, contacted me for needed repairs, and completed the work the same day. accepted towed car, contacted me for needed repairs, and completed the work the same day. More
by RREESJ
Employees Worked With
March 22, 2021
Great place to do business! Service is always top notch! Quick and efficient! I’ve been doing business with this dealership for quite some time. Highly recommend Quick and efficient! I’ve been doing business with this dealership for quite some time. Highly recommend More
by DWalter
Employees Worked With
Other Employees :
Christina Lowe, Amy Hamilton, Aaron Smith
March 22, 2021
The service writer Anthony colantuono went above an beyond his duties , major issue with the front end, Anthony resolved the issue in an instant, thank u anthony beyond his duties , major issue with the front end, Anthony resolved the issue in an instant, thank u anthony More
by Cardealertoystore
March 17, 2021
Friendly environment, to the point and a clean location. I was satisfied with the service. Thanks to Kae my needs were met. Again thank you I was satisfied with the service. Thanks to Kae my needs were met. Again thank you More
by MISSSTELLA72
March 15, 2021
Very pleased with the service I received! They definitely made me feel like a valued customer. They were very patient and understanding in making sure I was fully satisfied. made me feel like a valued customer. They were very patient and understanding in making sure I was fully satisfied. More
by FULLERK46
Employees Worked With
Clint, Salesperson
March 15, 2021
I was a new loyal customer, leasing from them for 6 consecutive years. The entire time I was leasing, they provided excellent service. However, at the end of my last lease I decided to buyout the vehic consecutive years. The entire time I was leasing, they provided excellent service. However, at the end of my last lease I decided to buyout the vehicle. The sales team, management, and the service department clearly had bad communication. I barely had 27k miles on my 2018 C-Class 300 and they tried to charge me $1800 for all new tires to get it pre-certified, but the sales Rep stated, prior, that I should have no issues with getting it pre-certified so my husband put $1000 down to solidify the Used Pre-Certified Deal they were advertising, as part of my $3k buy-outdown payment. Once they told me about the tires I opted out of getting it pre-certified and requested a refund for the down payment, which the sales rep stated was 100% refundable. Once I requested the refund, they called me and stated now they could pre-certify it at no cost!!! This showed me, that this could have been the outcome initially, so No thank you and I requested the refund. They gave my husband such a hard time with refunding his money. We called 3x, spoke with managers, each time, and no refund was issued. Then when they finally said they would refund the money they tried to charge us $280 for a car diagnostic. We were never informed about a charge to determine if the vehicle could be pre-certified. On top of this, they denied me credit to finance the vehicle that I had already leased for 3 years. I explained to the sales rep in the very beginning that my credit had dropped since I leased the first two vehicles but I have never been late with payments to MB. I explained I was in a credit repair program. However my husband, who’s credit is top tier would have no problem co-signing or purchasing the car for me. Instead of making that an option, if I was denied, they never even attempted to contact to try and work something out. My credit has since, in 2 months, increased 32 points. Nevertheless, we are giving the lease back today, and I was approved to finance a beautiful Audi A6, same year as the MB I was going to purchase. How can Audi approve but MB wouldn’t? Initially, my husband swore we would only be purchasing MB, however, he now swears, after this back and forth, that I am banned from purchasing from this location if I ever want another MB. But honestly I am in LOVE with my red Audi A6 and I think I maybe switching over completely. More
by JALENEBRISTER
March 14, 2021
My first visit to Fort Washington Mercedes Benz for a airbag recall. The service wait to check in at the desk was long, lots of people moving around and doesn't seems to be checking in customers. Hopeful airbag recall. The service wait to check in at the desk was long, lots of people moving around and doesn't seems to be checking in customers. Hopefully future visit will be more pleasant. More
by Jahbee
Employees Worked With
