Mercedes-Benz of Fort Washington

I am a repeat customer and wouldn’t think of going elsewhere. Fred Mielke , my salesmen, is both honest and caring. This was a great buying experience from start to finish elsewhere. Fred Mielke , my salesmen, is both honest and caring. This was a great buying experience from start to finish More

Excellent service representative Dexter and manager Derek. They are very informative and take the time to get the work completed on time and to your satisfaction. Derek. They are very informative and take the time to get the work completed on time and to your satisfaction. More

Little attention to details My wife and I waited almost 8 months for the delivery of the car and, to our surprise, it didn't have some of the features that were important to us. My wife and I waited almost 8 months for the delivery of the car and, to our surprise, it didn't have some of the features that were important to us. Sales people never told us that steering wheel heater is a separate feature, not included in the comfort and warmth package. Also, they misled us on the fact that CarPlay is using only half of the 12.3 inch screen, even though all marketing materials promote such a large screen. Not good! More

They really came through. They got me the car I wanted at the price I was willing to pay. The first time. Great work Leslie! the price I was willing to pay. The first time. Great work Leslie! More

Each time that I have called they were able to help me. They were very responsive to my needs. My lease is up this year I am looking for another lease. They were very responsive to my needs. My lease is up this year I am looking for another lease. More

Great service, great communication, great ppl who are willing to assist customers. Anytime there's an issue this dealership is always ready to accommodate and resolve the problem. willing to assist customers. Anytime there's an issue this dealership is always ready to accommodate and resolve the problem. More

Not happy with my service Car is having too many problems I still have to pay out of my pocket Feel like being a rip off I still have to pay out of my pocket Feel like being a rip off More

Excellent prompt service from very knowledgeable staff The staff are knowledgeable, professional, friendly, efficient, impressive who explain what is going on. They even informed me of service needed in n The staff are knowledgeable, professional, friendly, efficient, impressive who explain what is going on. They even informed me of service needed in near future. Thanks More

Didn't meet my expectations service was good. I did not having my car vacuumed as some of my friends do when taking their cars in for service. I was also left to wait for my rent service was good. I did not having my car vacuumed as some of my friends do when taking their cars in for service. I was also left to wait for my rental car for over 45 mins. It was a 5-10 mins before the rental man would be there so I was told to sit down and someone would get me. After 45 mins I went back to the front desk to ask about the delay and was told "I thought you left". It was disappointing since this was my first time and was anticipating excellent customer service. More