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Mercedes-Benz of Fort Washington

Fort Washington, PA

4.6
3,276 Reviews
Mercedes-Benz of Fort Washington is proud to have one of the largest selections of New and Certified Pre-Owned Mercedes-Benz vehicles in the Delaware Valley serving the Main Line, Philadelphia Pennsylvania, New Jersey, Delaware and Maryland. Conveniently located off I-276, miles north of Philadelphia and minutes from I-95 and I-476. We have more than 20 Mercedes-Benz Certified product specialists with over than 100 years combined experience to answer your important questions and assist you with selecting the best vehicle for you. Our showroom features over 15 new Mercedes-Benz luxury vehicles at any given time. Our Cafe lounge offers LCD televisions, free WiFi, comfortable seating areas, and 100% Arabica coffee while you have your vehicle serviced.
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404 Pennsylvania Ave

Fort Washington, PA

19034

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Showing 3,276 reviews

October 02, 2019

Superior service....ALWAYS!! Everyone from the moment you step into the dealership to when you get in your car to drive home, you get attention and superior service. I have visit More

by Jbgidley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cecil and Les
October 02, 2019

Great customer service The salesman, Clinton Abney was very helpful as well as knowledgeable. He found a great vehicle for me. Cecil Cathie, was excellent as well This i More

by AMEENAH10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clinton Abney & Cecil Cathie
October 02, 2019

Great people...extremely customer friendly Great people, extremely friendly, very professional. From the people who greet you when you pull in, to the last person you see when paying the bill, More

by HVRA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo , Chip, the service writers, the finance people...all great
October 02, 2019

Unnecessary delays and a lack of communication I dropped my car around 8 AM on Wednesday morning. I heard nothing. On Thursday around 2:30 I called for an update. I was told that they were still r More

by BARTMAN426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dexter Bridge
Oct 03, 2019 -

Mercedes-Benz of Fort Washington responded

Hello, Thank you for your feedback. I am sorry your Service Adviser let you down. I have shared your review with the department manager and hope we can use this as a teaching moment to ensure our team recognizes the importance of communication throughout the service experience. If you will send me an email with your contact information and the name the vehicle was serviced under I can review the details of the three visits for the same issue and see if there is anything we can offer. My name is Colin Mattis and I am the Client Advocacy Manager for Park Avenue Motor Cars, the parent company of MB Fort Washington. cmattis@yourmercedes.com

Oct 22, 2019 -

BARTMAN426 responded

Car was serviced under the name William Artman. My email is bartman426@comcast.net I have never heard if there was a consultation with the engineer about the problem.

October 02, 2019

Satisfied the service personnel is always very helpful and, of course, knowledgable. I trust the work of the mechanics and I do recommend Mercedes to my frien More

by USCHAUFLER122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Whitman, Dessire Cardenas
October 02, 2019

Luv my Benz This dealership was classy, sparkling & pleasant. There was low stress & pressure, but willingness to make a deal. Brian Dick was knowledgeable & a More

by DMGRAM913
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Dick, James Cathie, Michael DiPrimeo
October 02, 2019

Sales and service visit I was disappointed to learn my steering column needed to be replaced at 5k miles, still need sales help with phone apps. .I was disappointed to learn More

by DRIVINFORIVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : I do not know who I worked with. Poor survey making me select someone., Eddie Millan, Dessire Cardenas, Amy Hamilton
October 02, 2019

Quality of dealership I always know that any work will be done correctly the first time. My service rep- Tony has always kept me informed. My car always is returned looking More

by STEVEPERCHICK@COMCAST.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Colantonio, Bob- delivered car
October 02, 2019

Helpful staff able to work with me Always helpful and willing to work with you. Got the work done in a timely manner to work around my schedule. Very quick pick up. Thank You. More

by CVERESPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : dexter
October 02, 2019

6th Car bought from Mercedes Benz I have been a long term customer and all dealings with Fort Washington have been pleasant. The prices are good and after service is exceptional More

by EDWARDDAVIS321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quitin Campbell
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