
Mercedes-Benz of Fort Washington
Fort Washington, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday Closed
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday Closed
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday Closed
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,276 reviews
Superior service....ALWAYS!! Everyone from the moment you step into the dealership to when you get in your car to drive home, you get attention and superior service. I have visit Everyone from the moment you step into the dealership to when you get in your car to drive home, you get attention and superior service. I have visited and dealt with a number of Mercedes dealerships and Ft. Washington is the one that I go to ALWAYS even though I have another dealership that's only 5 miles from my home. That' says something! More
Great customer service The salesman, Clinton Abney was very helpful as well as knowledgeable. He found a great vehicle for me. Cecil Cathie, was excellent as well This i The salesman, Clinton Abney was very helpful as well as knowledgeable. He found a great vehicle for me. Cecil Cathie, was excellent as well This is my second vehicle purchased. Cecil was my salesman when I purchased my previous vehicle. It was a pleasure working with him again. It was also a pleasure meeting and working with Clinton Abney. They are a great team and I would highly recommend them to anyone seeking to purchase a Mercedes Benz More
Great people...extremely customer friendly Great people, extremely friendly, very professional. From the people who greet you when you pull in, to the last person you see when paying the bill, Great people, extremely friendly, very professional. From the people who greet you when you pull in, to the last person you see when paying the bill, ALL are exceptionally nice, helpful and all know their business. The sales people couldn't be more helpful to find the right automobile for your needs and wants. I plan to do business with Ft Washington Mercedes for years to come. More
Unnecessary delays and a lack of communication I dropped my car around 8 AM on Wednesday morning. I heard nothing. On Thursday around 2:30 I called for an update. I was told that they were still r I dropped my car around 8 AM on Wednesday morning. I heard nothing. On Thursday around 2:30 I called for an update. I was told that they were still running tests and the tech had several questions for me. I was told I would get a call back with an update. No call received. I called back. The adviser went to check with the tech. I was again told that the tech had several questions for me. I waited again for a call. Finally I called and said I needed the car back before 6 PM and it needed to be delivered. The car was delivered timely. I had an appointment on Wednesday morning. Why was it Thursday afternoon before anything was done? Why wasn’t I contacted about the questions the tech had? Why didn’t I receive call backs? I have had my car in for service 3 times and the problem hasn’t been fixed. Now I’m told you need to consult with the engineer to see if anyone else has the same problem with their keys. Will I be told the results? I suggested new keys. I was told no because you don’t have the necessary backup to have MB pay for them. Is that customer service? More
Satisfied the service personnel is always very helpful and, of course, knowledgable. I trust the work of the mechanics and I do recommend Mercedes to my frien the service personnel is always very helpful and, of course, knowledgable. I trust the work of the mechanics and I do recommend Mercedes to my friends whenever appropriate. More
Luv my Benz This dealership was classy, sparkling & pleasant. There was low stress & pressure, but willingness to make a deal. Brian Dick was knowledgeable & a This dealership was classy, sparkling & pleasant. There was low stress & pressure, but willingness to make a deal. Brian Dick was knowledgeable & a pleasure to work with. More
Sales and service visit I was disappointed to learn my steering column needed to be replaced at 5k miles, still need sales help with phone apps. .I was disappointed to learn I was disappointed to learn my steering column needed to be replaced at 5k miles, still need sales help with phone apps. .I was disappointed to learn my steering column needed to be replaced at 5k miles. I still need help with app on phone and have not heard back from sales . More
Quality of dealership I always know that any work will be done correctly the first time. My service rep- Tony has always kept me informed. My car always is returned looking I always know that any work will be done correctly the first time. My service rep- Tony has always kept me informed. My car always is returned looking better than when it was sent. More
Helpful staff able to work with me Always helpful and willing to work with you. Got the work done in a timely manner to work around my schedule. Very quick pick up. Thank You. Always helpful and willing to work with you. Got the work done in a timely manner to work around my schedule. Very quick pick up. Thank You. More
6th Car bought from Mercedes Benz I have been a long term customer and all dealings with Fort Washington have been pleasant. The prices are good and after service is exceptional I have been a long term customer and all dealings with Fort Washington have been pleasant. The prices are good and after service is exceptional More