Mercedes-Benz of Fort Washington

Excellent Quick service experience They did exactly what was expected to do.I waited for my car so I didn’t have to go back and forth again Quick service experience They did exactly what was expected to do.I waited for my car so I didn’t have to go back and forth again More

Reliable, Knowledgable, and Curteous We have used Mercedes of Ft Washington for about 15 years. They have always provided great service for us and kept our cars in excellent shape. More We have used Mercedes of Ft Washington for about 15 years. They have always provided great service for us and kept our cars in excellent shape. More important, we had an issue with an expensive part and they became our advocate. To Mercedes of North America to cover the parts when I noted I had seen an issue by other owners on the web. A charge which could have been over $1000.00 wound up xosting about $100.00. I would recommend them to friends and family. Barry More

Everything was great Victor Rivera was the best! So helpful, welcoming and honest. Everything was great, will work with victor again when it’s time to lease another Merced Victor Rivera was the best! So helpful, welcoming and honest. Everything was great, will work with victor again when it’s time to lease another Mercedes. Will definitely refer him to others. More

Excellent cleint experience from Brian Dick I have been a 15 year client at the Ft Washington Dealer and have always experienced first class service during every visit. Brian, was helpful in me I have been a 15 year client at the Ft Washington Dealer and have always experienced first class service during every visit. Brian, was helpful in me getting into a 2019 C Class, his patience and care is greatly appreciated. Thank you, Brian for creating a great client experience. More

Good service and treatment, but I like the convenient way they process you in and out. Loaners are always available. I can't really complain about much, and I will certainly continue I like the convenient way they process you in and out. Loaners are always available. I can't really complain about much, and I will certainly continue with them, but I will say the prices are a bit crazy. I know it's a Mercedes. The oil change price is reasonable, but the one time I had front brakes done the cost was insane. I am just about in need of front and rear brakes and I am not going to use the dealer this time. I would prefer to, but I can buy my own parts from a reputable online site and have my trusted private mechanic do the brakes and probably spend less than half. Last time I was in I needed wiper blades. I asked about the cost and was told $80. That's steep for wiper blades, but I understand they are Mercedes parts, so I said OK. Then they charged me $20 to put them on. Come on, It takes 20 seconds to change a wiper blade. Every retail auto store in the world installs them for free. For as much as a Mercedes owner pays for the vehicle and service, you'd think maybe they could give you this one. One other tiny thing, and it's certainly not a big deal: the paperwork indicated that my car was washed and vacuumed. Well, I can attest to the fact that the vacuuming was not done. The same leaf that was sitting on the passenger side floor mat was still there when I picked the car up. No big deal, but don't write that it was done if it wasn't. Overall I am still satisfied with the treatment, and service but prior to buying a certified pre-owned Mercedes, I had leased Audi vehicles for 9 years and I don't remember ever having these complaints, even as minuscule as they are. Usually I give these guys 5 stars, but I just couldn't this time, sorry. More

New Sales I am a returning customer and had a super experience recently purchasing my new vehicle from your dealership. Your salesman Bruce Gilbert was professi I am a returning customer and had a super experience recently purchasing my new vehicle from your dealership. Your salesman Bruce Gilbert was professional and very helpful building my vehicle to my personal specifications. It turned out great. Dessire was well informed and explained everything easily. The service department is top notch. I will recommend Mercedes Benz of Fort Washington to anyone. More

In the past I have had a great experience with the Ft Washin I just bought a Certified pre- owned GLE 350 MB 4Maric from the Ft Washington dealership. The Sales person was, Tuan was wonderful. But the car was ov I just bought a Certified pre- owned GLE 350 MB 4Maric from the Ft Washington dealership. The Sales person was, Tuan was wonderful. But the car was overpriced as I found out later. It was about $3,000.00 above market value I wish I had done some research before buying the car. After I bought the car last month, I searched the internet and found similar 2017 certified pre-owned GLE 350 4Matic advertised on MB and other sites for less with same low or lower mileage. It was quite disappointing to me. More

Over all experience is good , this is my 5th car from the dealer. Kevin Neuman is amazing. He will always call with an update on status of my car.. , this is my 5th car from the dealer. Kevin Neuman is amazing. He will always call with an update on status of my car.. More

1234567890 Great Keep up good work and maybe encourage a 2 year degree in Business. And anyone who goes past 2 year degree pay for them to get a BA in business. Great Keep up good work and maybe encourage a 2 year degree in Business. And anyone who goes past 2 year degree pay for them to get a BA in business. More

Tony is amazong Tony is amazing. A pleasure to deal with. He will always call with an update on status of my car.. Tony is always available for my questions , Tony is amazing. A pleasure to deal with. He will always call with an update on status of my car.. Tony is always available for my questions , More