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Mercedes-Benz of Fort Washington
Fort Washington, PA
3,276 Reviews
Mercedes-Benz of Fort Washington is proud to have one of the largest selections of New and Certified Pre-Owned Mercedes-Benz vehicles in the Delaware Valley serving the Main Line, Philadelphia Pennsylvania, New Jersey, Delaware and Maryland. Conveniently located off I-276, miles north of Philadelphia and minutes from I-95 and I-476.
We have more than 20 Mercedes-Benz Certified product specialists with over than 100 years combined experience to answer your important questions and assist you with selecting the best vehicle for you.
Our showroom features over 15 new Mercedes-Benz luxury vehicles at any given time. Our Cafe lounge offers LCD televisions, free WiFi, comfortable seating areas, and 100% Arabica coffee while you have your vehicle serviced.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday Closed
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday Closed
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday Closed
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,276 reviews
September 16, 2019
Very Cooperative This dealership has excellent service for USED cars. I have never been so happy with a used car purchase. The price was amazing and it even came with This dealership has excellent service for USED cars. I have never been so happy with a used car purchase. The price was amazing and it even came with a limited warranty. There was a problem with the sunroof and they made sure it was fixed before handing over my keys---with no additional costs :) More
by sophiehobsonn
Verified CustomerEmployees Worked With
Julian
September 13, 2019
Excellent Service Been coming here for minimum of 25 years. Never had a problem they couldn’t quickly resolve. I would never to my car to anyplace but here. 100% Sat Been coming here for minimum of 25 years. Never had a problem they couldn’t quickly resolve. I would never to my car to anyplace but here. 100% Satisfied More
by SSCHLOSSPAPER
Employees Worked With
Tony, Derrick
September 13, 2019
Service manager made sure I was satisfied with service. Accommodating service: answered questions and made sure I was comfortable. Service went out of their way to make sure my car was in good road conditio Accommodating service: answered questions and made sure I was comfortable. Service went out of their way to make sure my car was in good road condition before returning it. More
by KIMMCKIE620
Employees Worked With
Anthony
September 12, 2019
Poor customer service Every time I call for a problem they dismiss it and say it’s ok to drive I recently had an emergency and I needed to get the car in ASAP and get a lo Every time I call for a problem they dismiss it and say it’s ok to drive I recently had an emergency and I needed to get the car in ASAP and get a loaner so I could go to work and they refused to get my car in and told me it would be a week I called the enterprise man in your building and he worked very hard to get my car towed and gave me a rental free of charge This was not the first time I had to beg for a loaner or try to get an appointment right away I have never had such poor service with any of my cars and this was the most expensive car I owned I would never ever again get a Mercedes and recommend to everyone I know to stay clear, the car is nice but service is beyond horrible I have contacted corporate on many occasions to report this problem No one cares how much I spent on this car,service department is very stand offish and makes you feel like you’re stupid Never ever again I’ll run this car till it dies then move on to Lexus More
by GREATBOYS337
September 11, 2019
Outstanding Sales Experience Chip Sunstein in sales is the best. He exceeded my expectations and took care of everything so smoothly. I highly recommend him and the Mercedes Ben Chip Sunstein in sales is the best. He exceeded my expectations and took care of everything so smoothly. I highly recommend him and the Mercedes Benz of Fort Washington. I will return here for future services and vehicle purchase. More
by JINU24
Employees Worked With
Chip Sunstein
September 10, 2019
Key for new SL550 Prompt support and service by service manager. Went to Sprinter service center wher I take my Sprinter 3500 RV. And they always do a great job there Prompt support and service by service manager. Went to Sprinter service center wher I take my Sprinter 3500 RV. And they always do a great job there, especially, Susan! More
by JSHELTON2
Employees Worked With
September 10, 2019
FORT WASHINGTON MERCEDES HAS A WALKING AND BREATHING ASSET, TONY COLONANTONIO. HE IS AMAZING AT WHAT HE DOES, THOROUGH PRESENTATION, EXTREME FOLLOWUP AND MAKES YOUR VISIT P HAS A WALKING AND BREATHING ASSET, TONY COLONANTONIO. HE IS AMAZING AT WHAT HE DOES, THOROUGH PRESENTATION, EXTREME FOLLOWUP AND MAKES YOUR VISIT PERSONAL. More
by ABKNITWIT
Employees Worked With
TONY COLONANTONIO
September 10, 2019
Less than happy. Radiator fluid leaking from the over flow Tank and Line. I was told I needed a NEW radiator, explained I see the fluid on the engine block and the wea Radiator fluid leaking from the over flow Tank and Line. I was told I needed a NEW radiator, explained I see the fluid on the engine block and the wear to the Tank. Was told No I need a new radiator, it was pressure tested and leaking badly. Had the new radiator installed. Had to come back to the shop because someone had kicked off the Step Plate on the drivers side. It was found in the lot and put back on. 2 weeks later losing Radiator fluid again came back in and was told I needed a new Over Flow Tank and Line. NO!!! Was replaced at no cost. I would think so since I told them what was wrong 2 weeks ago and got hit for a NEW RADIATOR. Not only cost me additional Time and Rental but had to come back to the shop because someone had kicked off the Step Plate on the drivers side. This time they kindly placed it the car. I didn't notice and had to come back the next morning. I'm out $1300.00 dollars. 2-3 days time. I can't comment on the car except I told them what was wrong and possibly I needed a new radiator. I've been told about "Up Charging" but I can't say that with any confidence. The 2 step plate incidents show a lack of attention to detail and / or fear of telling agents something is wrong. Lack of communication leads leads to bad service. Bad Service eliminates Competitive Advantage which leads to losing Customer Confidence and the Customer. These are expensive cars and maintaining them costs. Customers should't feel "Up-Charged" or Neglected. More
by HMITCHELL990
Employees Worked With
Tony
September 10, 2019
it was awsome it was an excellent experience because our service writer is excellent. And I am glad I bought my car there Chip DID A EXCELLENT job as salesman and Mike Obrien service writer did a because our service writer is excellent. And I am glad I bought my car there Chip DID A EXCELLENT job as salesman and Mike Obrien service writer did an excellent job More
by BMACK212
Employees Worked With
CHIP OUR SALESMAN AND MIKE OBRION, Michael Liss
September 10, 2019
Awesome service Attentive, friendly, very responsive. Took time to listen to my concerns, addressed issue even though I did not have appointment. Made sure I was tak Attentive, friendly, very responsive. Took time to listen to my concerns, addressed issue even though I did not have appointment. Made sure I was take care of. More
by LESMAG
Employees Worked With
Anthony iocca, Joanne (service advisor)
