Mercedes-Benz of Fort Washington

Nice service, car not clean to my expectation though Customer service was fine but not great. I'm not sure if my service rep was just having a bad morning or not but communication started off a little ro Customer service was fine but not great. I'm not sure if my service rep was just having a bad morning or not but communication started off a little rocky and uncomfortable. However, my vehicle courtesy clean was terrible. I did not look at my vehicle until I got home and noticed that the vehicle was not shined/waxed as if I just bought the vehicle. The interior seemed vacuumed but that was about it. More

Great Service I’ve been taking my E350 for service for 7 years now and that speaks for itself. I’ve been happy with my experience with routine maintenance as well I’ve been taking my E350 for service for 7 years now and that speaks for itself. I’ve been happy with my experience with routine maintenance as well as bodywork. Peace of mind is important to me and I never have to worry when I take my car for service. More

ALWAYS GOOD SERVICE always friendly, knowledgeable staff, willing to work with you and accommodate your schedule. Very good parts inventory lowers wait time due to parts always friendly, knowledgeable staff, willing to work with you and accommodate your schedule. Very good parts inventory lowers wait time due to parts availability. we have been back many times with 50 different model MB products and will continue to service at MBFW More

Excellent Emergency Service I needed a replacement battery and called the dealership. I needed to have the service completed quickly. They told me to being it in and we would ha I needed a replacement battery and called the dealership. I needed to have the service completed quickly. They told me to being it in and we would have it completed within the hour, in time to make your appointment. They were true to their word, in fact it took 30 minutes and I had time to spare! Thanks to my analyst and the service team! More

Maintenance experience. Routine 30K maintenance was pleasant to accomplish courtesy of Mike. Appreciated the use of a loaner since required two days. I would recommend for MB Routine 30K maintenance was pleasant to accomplish courtesy of Mike. Appreciated the use of a loaner since required two days. I would recommend for MB maintenance. More

No parts Available for repairs Parts not available from MB Germany to make repairs. Differential needs to be rebuilt. After 9 weeks of waiting, got lead for local repair shop from S Parts not available from MB Germany to make repairs. Differential needs to be rebuilt. After 9 weeks of waiting, got lead for local repair shop from Sprinter sales manager Rick. Trying to see if they can repair but need differential manufacturer from service team. Crazy amount of time has passed without a good solution. More

Excellent My experience in leasing my new GLC was excellent, from the turn in of my old vehicle, the leasing of the new vehicle to include financing. Fred Milki My experience in leasing my new GLC was excellent, from the turn in of my old vehicle, the leasing of the new vehicle to include financing. Fred Milkie , our sales point person is great to work with More

THEIR CUSTOMERS COME FIRST I have found that working with the folks at Mercedes and for Washington has been an absolute pleasure. They been extremely responsive to all my questi I have found that working with the folks at Mercedes and for Washington has been an absolute pleasure. They been extremely responsive to all my questions and needs. I've gotten to vehicles from them in the last two years they made the process, usually somewhat anxious, easy in the pleasure. More

Purchase Such a great experience working with the entire team, from the sales team, finance and service departments. I would recommend the dealership to everyo Such a great experience working with the entire team, from the sales team, finance and service departments. I would recommend the dealership to everyone. Thank you. More

Scheduled an accessory battery readjustment! Schedule the date and time without incident or hesitation. Additionally, if the visit becomes time consuming, I will be provided a loaner for the day Schedule the date and time without incident or hesitation. Additionally, if the visit becomes time consuming, I will be provided a loaner for the day!! More